C-Store Supervisor

Location: Madras

The Travel Plaza C-Store Shift Supervisor is responsible for the management, accounting, and financial approvals associated with operating the assigned shift and supervising team members. Ensures the smooth operations of the business during assigned shift. The C-Store Supervisor must be knowledgeable about the Warm Springs Casino Enterprises (WSCE) and the Warm Springs reservation.

The following include, but are not limited to essential functions of the position.

Oversees the daily operation of business for the Travel Plaza during assigned shift. Ensures a high level of guest satisfaction and assists in the development and implementation of positive and effective customer relations. Ensures that customer concerns and problems are handled in a timely and effective manner.

Provides excellent customer service to all guests. Promotes positive guest service ideals and processes that will ensure customer satisfaction through prompt, efficient and quality service by all staff members.

Oversees and maintains all operations on his/her assigned shift, including ensuring appropriate staffing for all business needs.

Provides supervision of staff on assigned shift, including providing input for performance evaluations, counseling, training, and disciplinary actions.

Directs and leads team members to ensure the organization’s goals are being met. Handles team member relations issues.

Administers cash handling procedures, daily shift reconciliations, and deposits etc.

Ensures the safeguarding and accuracy of the currency, credit/debit receipts, and all forms, documents and records used in the operation of the registers during his/her assigned shift

Maintains the safeguarding and accuracy of store inventory of products and deli stock.

Ensures the safekeeping of the periodic balance sheets showing the numbers of transactions processed and their respective amounts.

Maintains accurate records of transaction totals.

Completes and maintains non-monetary records and reports.

Monitors and routinely inspects all daily assignments against the established performance standards.

Communicates with Leads, other Supervisors and Management about operational concerns, staffing needs, maintenance needs, and/or reports and participates in meeting established business goals and objectives.

Promotes effective communications through daily communication with all team member in staff meetings, informational logs, e-mail, written materials, etc.

Complies with all company, Tribal, State and Federal laws, regulations, rules, and requirements, the team member handbook, departmental policies and procedures, safety codes, etc. Administers policies appropriately and consistently.

Routinely monitors his/her assigned shift, establishes priorities and addresses problems and concerns.

Participates in staff training and development by assessing staff’s daily functions and performance, training needs, and communicating those needs with the Manager.

Ensures that the equipment, tools, and materials are operated and handled in a safe manner.

Promotes a clean, safe, and healthy work environment tor team member and guests. He/she promptly addresses hazards and reports all concerns to the Manager.

Promotes internal guest service standards by treating team members with the same courtesy and respectful behavior that patrons receive.

Performs other related duties as assigned or directed.

Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent.

Two (2) years of supervisory experience and retail or convenience store experience.

General knowledge of computers with a thorough understanding of Microsoft Word, Microsoft Excel, and Outlook.

Employment history that demonstrates dependability and longevity.

Requires strong problem solving, decision making and cash handling skills.

Flexible schedule to be able to work rotating shifts, holidays, evenings, weekends, and fill in for other personnel as needed.

Must maintain a valid Oregon driver’s license.

Must be 21 years of age or older.

Must submit to and pass a drug/alcohol screening test.

Food Handlers certification required.

OLCC permit.