Guest Experience Lead

Guest Experience Lead (Guest Experience Leader) at McDonald’s — responsible for delivering a welcoming guest experience, resolving concerns, and promoting McDonald’s app, mobile ordering, and promotions. This role offers flexible scheduling and a value-driven work environment.

• Lead the guest experience by checking in with guests and ensuring they are enjoying their visit.
• Address guest concerns and provide resolutions to their satisfaction.
• Collaborate with the team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote promotions and the benefits of using the McDonald’s App and Mobile Order & Pay features.

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

• Competitive pay from $14.00 per hour (approx. $15.91/hour with incentives)
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much more.

• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Other
• Industries:
  Restaurants

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

McDonald’s provides reasonable accommodations to qualified individuals with disabilities to perform essential functions and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or need an accommodation during the application or hiring process, please contact mcdonal