Front of House Director

Wage Rate $25-28/hr

The Front of House Director leads the guest experience, hospitality, service speed, order accuracy, and team development at Chick-fil-A Oregon. This role develops Managers and Shift Leaders, strengthens service systems, and takes ownership of department performance across all service channels and dayparts.

If you thrive in a team-oriented environment centered on service and respect, this is an opportunity to make a meaningful impact in the Oregon community. You will model servant leadership, develop others, and ensure every guest receives fast, friendly, and remarkable service.

The Front of House Director sets department priorities with the Operator, develops FOH Managers, and holds leaders accountable for hospitality, service, people, and financial results. Managers and Shift Leaders carry out daily plans with the Director’s coaching and support.

• Minimum Full-Time Availability: 32+ hours a week
• Be available to lead at least 2 closing shifts per week (start at 4pm), with one of those closes being either Friday or Saturday
• Ability to lift 50 pounds
• Ability to be on your feet for extended periods of time
• Willingness to become Serv Safe certified

Exact rate depends on availability and experience.

To glorify and honor God by being Oregon’s most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Servant Leadership – We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence
. Weembrace feedback, overcome challenges and take ownership

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

• Own the FOH guest experience across the counter, drive-thru, dining room, and mobile order pickup.
• Lead, coach, and develop FOH Managers, Shift Leaders, and Team Members; delegate responsibilities and hold leaders accountable.
• Oversee staffing, scheduling, and team positioning across all dayparts; manage labor productivity and overtime.
• Model and coach Core 4 and Second Mile Service; lead guest recovery and respond promptly to guest feedback.
• Improve order taking, payment, beverage preparation, order assembly, and handoff systems to strengthen speed and accuracy.
• Ensure proper cash handling, refunds, register accountability, and end-of-day reconciliation; address discrepancies.
• Maintain clean, stocked, and welcoming service areas; troubleshoot FOH technology and coordinate equipment maintenance.
• Maintain opening, closing, cleaning, and service checklists; verify that leaders complete assigned responsibilities.
• Partner with restaurant leadership on hiring, onboarding, training, retention, and semiannual performance reviews.
• Maintain scorecards for direct reports and lead…