Assistant Community Manager - Heights

Neighborly Communities is searching for an Assistant Community Manager to join our team at The Heights!

Pay Range: $19.66-$26.75

Welcome to Neighborly Communities!

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

• Outward Mindset
  - Seeing others as people and considering how our actions impact them.
• Collaboration in Conflict
  - Approaching conflict collaboratively rather than through combat or compromise.
• Excellence
  - Holding ourselves and our work to the highest standards.
• Honesty
  - Being truthful, transparent, and accountable, even when it's uncomfortable.
• Integrity
  - Consistently aligning our actions with our values.

These values guide how we lead, serve our residents, support our teammates, and approach challenges.

Watch our video to learn more about the Neighborly Way.

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington and Utah multi-family markets.

The role of Assistant Community Manager is essential in supporting the Community Manager with the daily operations of the property. This position involves actively delivering high-quality customer service to both current and prospective residents. The Assistant Community Manager will help the Community Manager with financial and property operations and provide support to the maintenance and leasing staff as needed. Reporting directly to the Community Manager, the Assistant Community Manager will maintain proficiency in all relevant platforms, understand landlord-tenant laws, efficiently lease available units, and assist the Community Manager with other operational tasks.

This position has no supervisory responsibilities.

This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed to support the success of the community and company objectives.

• Assist the Community Manager with the administration, improvement, maintenance, and general operations of Neighborly Communities properties.
• Maintain a thorough understanding of all fair housing regulations.
• Adhere to all fair housing regulations.
• Help resolve operational and residential issues that may arise from residents, vendors, etc.
• Provide exceptional customer service to residents by striving to exceed their expectations.
• Maintain regular and reliable on-site or in-office attendance in accordance with the attendance policy outlined in the personnel manual.
• Assist in compiling reports in a timely manner as assigned by the Community Manager, including but not limited to performance standards, asset management reports, budget reports, and delinquency reports.
• Work with the Community Manager and Accounting team on final accounting statements as assigned.
• Adhere to the community’s operational policies and procedures for various tasks, including but not limited to monthly lease expirations and renewals, market surveys, weekly census reports, applicant screenings, application processes, auditing of resident files, and move-in/move-out processes.
• Participate actively in Safety Meetings in collaboration with the Service Manager, if applicable.
• Help create and coordinate resident retention events.
• Serve as a resource for all team members, both in the office and maintenance.
• Maintain expert-level proficiency in all property management platforms,…