Shift Manager

Location

312 Garibaldi Ave, Garibaldi, Oregon 97118

Description

DND Groups is a privately held franchise management company and home to more than 62 quick service restaurants nationwide. Proudly representing 5 internationally recognized brands;
Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's. DND Group was recently named one of the Top 200 Restaurant Groups by Nation’s Restaurant. As a team, we are eager to bring aboard a motivated individual eager to further develop their leadership skills by supporting our general manager and assistant manager as a shift manager at our Dairy Queen.

Responsibilities

• Assist management in executing specific aspects of the restaurant operations during scheduled shifts.
• Build a strong relationship with your crew members that fosters a positive environment for learning and teamwork.
• Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team.
• Model Dairy Queen and DND Group policies for your crew. Encourage your team to come together to surpass expectations in service, performance, and safety.
• Exceed guest expectations by providing high quality of service, a clean environment, and a warm friendly atmosphere. Build relationships with customers, particularly regular or preferred patrons.
• Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations, and the VP of Operations.
• Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
• Understand the importance of speed of service and resolving bottlenecks in workflow.
• Ensure that the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.

Qualifications / Skills

• High School diploma or equivalent required.
• Minimum 6+ months of high volume quick service restaurant experience required. The ability to move, perform, and respond quickly under pressure and for long periods of time is essential.
• Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
• Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
• Strong knowledge and application of safe food handling practices.
• Serv Safe certified or approved equivalent.
• Strong hospitality and customer service skills.
• Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds.

Benefits & Compensation

• Flexible schedule
• Paid training
• Employee discount
• Hourly Pay: $15.50 to $16.50 per hour
• Hours Available: 20 to 35 hours per week

EOE AA M/F/Veteran/Disability

DND Groups (“DND”) is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and