Retail Sales Associate

Retail SaThe primary responsibility of the Retail Sales Associate is to maintain outstanding customer service, uphold our Core Values, generate sales, merchandise products and support the store management team. The Floor Supervisor also ensures that Floor Associates perform their duties and responsibilities to company standards.

Our Core Values in This Role Every employee is expected to demonstrate these values in daily work, decisions, and relationships.

Integrity
- Do the right thing and own the outcome. Provide accurate product, pricing, and order information andown the outcome.

Community
- Take care of customers, coworkers, and communities. Build respectful relationships with customers and support coworkers across departments.

Engagement
- Bring energy, participate, help make us better. Expand product knowledge, follow through on commitments, and contribute improvement ideas.

Experience
- Create an experience people want to return to. Provide attentive service and keep customers informed from purchase through completion.

Supervisory Responsibilities
- Floor Associates report to Floor Supervisor Duties and Responsibilities
- Know and perform the Seven Steps of Customer Service
- Stock and maintain assigned area of store
- Answer phones with a confident attitude, willing to help the customer in whatever way necessary.

- Complete customer transactions, charge, cash and returns accurately.

- Aid customers in locating merchandising in store, and online, as well as, processing special orders
- Continue to grow and expand product knowledge.

- Maintain awareness of all promotions and advertisements.

- Execute the daily operational, day to day goals and priorities assigned by store management.

- Participate in the processing of new shipments and help the team to keep the receiving and back stock area cleanand organized.

- Maintain communication between other sales associates and departments.

- Keep updated on new technology and products in the hardware and building industries.

- Understand competitors and their practices.

- Be a team player and foster a team atmosphere.

Skills and Abilities

- Excellent verbal and written communication skills.

- Excellent interpersonal and negotiation skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Strong supervisory and leadership skills.

- Ability to adapt to the needs of the organization and employees.

- Ability to prioritize tasks and to delegate them when appropriate.

Travel
- None

Minimum Requirements
- High School Graduate or GED.

- At least one year's retail leadership and supervisory experience

- Experience:

Sales and marketing experience with retail programs, establishing relationships, and working with customers
- Skills/Knowledge:
Knowledge of retail computer systems, MS Word, and Excel is a plus.

- A commitment to service excellence and customer satisfaction
- Solid team player with excellent interpersonal skills
- Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
- Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.

Physical Requirements
- Able to lift at least 30 pounds on a frequent basis and up to 100 pounds occasionally
- Able to stand for 8 hours a day
- Standing, stretching, squatting, lifting, crouching, kneeling, and other awkward positions.

- Climbing and descending ladders.

- Ability to work indoors and outdoors in different weather conditions.