Inside Sales Representative

Join to apply for the Inside Sales Representative role at KITCO Fiber Optics

KITCO Fiber Optics, Inc. is part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway. We are committed to making a positive impact on the world by providing diverse learning and working opportunities and fostering a culture where everyone’s empowered to be their best.

We are actively pursuing optimistic champions for our in‑house Customer Service and Sales team. Your responsibilities will include answering customer inquiries via phone, email, or chat, resolving issues, and ensuring customer satisfaction. While you’ll be the point of contact for existing and new customers, we provide training, certification, and SME access to help you grow your technical and process knowledge in fiber optics.

This role supports Inside Sales operations and customer service initiatives and combines sales support, transaction data entry, contract analysis, supply‑chain coordination, and customer relationship management. The ideal candidate is detail‑oriented, proactive, comfortable in a business environment, and eager to learn KITCO products. Proficiency in Microsoft Office and database entry is required.

• Respond to RFQs and market leads via phone, email, government bidding sites, and online platforms
• Follow up on quotes and leads to drive revenue growth
• Process customer purchase orders, retail transactions, and contracts
• Read and analyze contracts and purchase orders to assess feasibility and compliance
• Manage open orders and maintain organized records for quotations, purchase orders, and acknowledgments
• Prepare and execute complex cost analyses and apply appropriate discounts
• Request quotes from outside vendors for non‑inventory items and custom arrangements
• Support outside sales in developing new business and maintaining existing accounts
• Upsell products to existing and prospective customers to grow revenue
• Create accurate invoices and sales receipts
• Answer phone calls, greet customers, and build rapport
• Assist with scheduling deliveries and customer pickups
• Process return material requests and coordinate with quality and warehouse teams
• Review and resolve customer complaints efficiently
• Ensure overall customer satisfaction and coordinate quality issue resolution with manufacturing
• Perform other duties and tasks as assigned to support business

• Respond to customer planning data in accordance with supplier inventory agreements
• Apply basic finance and accounting principles (credit terms, sales tax, source documents)
• Understand and research fiber optic products including cables, connectors, and tool kits
• Apply knowledge of assembly, fabrication, logistics, and manufacturing processes
• Stay current with industry trends through ongoing fiber optic training
• Maintain NAVSEA Terminate and Test Certification
• Cross‑reference and value‑engineer materials for customer projects

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Teams)
• Proficiency in Microsoft Excel, including VLOOKUPs, pivot tables, and other data functions (preferred)
• Experience generating and analyzing sales reports to support data‑driven decision‑making (preferred)
• Experience with ERP systems such as Costpoint (bonus)
• Familiarity with government platforms (EXOSTAR, SAM.gov, Bid Link, etc.)
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Detail‑oriented with strong data management and analytical skills
• Familiarity with ISO 9001:2015 standards or other quality standards (preferred)
• Knowledge of basic government contract terms and conditions
• Ability to work independently and collaboratively across departments
• Experience in sales and/or government business development (plus)

• Ability to sit or stand for extended periods while working at a computer or desk
• Manual dexterity for typing, filing, and handling office equipment
• Occasional lifting of office supplies, files, or small packages up to 25 pounds
• Ability to move throughout office and warehouse environments as needed
• Visual…