Senior Account Manager, Northeast Region

The Role

As a Senior Account Manager at Hazel Health, you will be responsible for cultivating, managing, and expanding relationships with K-12 partner school districts within your designated territory. Collaborating closely with the customer success team and other internal stakeholders, you will contribute to regional goals and strategies, ensuring our district partnerships are sustainably scaling to meet student healthcare needs.

• Identify key stakeholders across the district and broader district ecosystem (schools, parents, local government, other community partners, etc.) that are critical to account success and develop insight into how decisions are made.
• Serve as the primary point of contact and actively build and deepen relationships by understanding stakeholder needs and priorities and appropriately matching them to opportunities and solutions within Hazel’s control.
• Lead strategic conversations focused on the value of Hazel’s products and services, opportunities for improved customer service delivery, product adoption and utilization, and expansions / renewals.

• Develop account strategies to achieve engagement, renewal expansion, and product adoption targets, aligned with overall customer and Hazel business objectives.
• Use tailored insights to recommend and build alignment around actions that will enable care for more students while improving the operating conditions necessary for account success.
• Proactively analyze account performance metrics, product utilization data, and customer feedback and insights to identify and resolve risks that may impact the district's strategic goals. Work closely with cross-functional partners across the organization to surface customer needs and resolve issues in a timely manner.
• Conduct regular check-ins with district partners that deepen our understanding of customer needs, highlight successes, address concerns, and demonstrate how our products and services drive adoption, engagement, and measurable district outcomes.
• Provide on-site support at the district and school level to ensure smooth implementation, foster product engagement, and strengthen relationships with educators and administrators.
• Accurately track customer-related activities, communication, market data, and critical issues using a CRM, ensuring all insights are integrated into strategic account planning.

• Manage the end-to-end renewal process for the district by creating a clear understanding of district decision-making processes and hierarchy, developing and executing a strategic plan, and negotiating favorable terms that sustain / deliver value for both Hazel and our customers.

• Stay informed about Hazel Health's products and services to effectively communicate their value to district partners and support utilization and engagement strategies.
• Be an expert on Hazel’s products and services with the ability to deliver effective demonstrations that showcase value and drive adoption with district and school stakeholders.
• Represent the voice of the customer to Product, Marketing, Clinical, and other core teams to inform the development of new offerings and services, while addressing current needs and pain points.

• K-12 Ecosystem Understanding & Relationship Development: You understand the players and hierarchies that exist with K-12 schools and districts, and know how to best leverage that knowledge and relationships to meet team KPIs. Bonus points if you’ve previously worked in schools or district roles before shifting into account management.
• Account Management: You have deep, quantifiable experience in successfully managing relationships within large districts in the K-12 market, and understand market positioning to secure buy-in, collaboration, and loyalty from key players.
• Activation and Engagement Tactics: You know how to translate district partnerships into active, successful usage. You proactively develop engagement plans that drive adoption at both the school and district levels. You navigate common blockers…