ProProduct Development Representative

Ready to be a Titan?

Pro Product Development Representatives are crucial team members who identify and connect with existing Service Titan customers to demonstrate how our advanced Pro modules can enhance their Service Titan ROI and add significant value to their operations.

• Impactful Growth:
  You will play a vital role in helping our existing customers maximize their success with Service Titan by introducing them to game-changing add-on products.

• Career Advancement:
  You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.

• Culture of Excellence:
  Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.

Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base.

• Pipeline Generation:
  Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.

• High-Volume Engagement:
  Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails.

• Strategic Rapport:
  Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.

• Value Discovery:
  Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.

• Collaboration & Support:
  Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.

• Administrative Excellence:
  Log and maintain all activity accurately in all data entry to make sure records are kept up to date.

• Reporting & Liaison:
  Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

This role requires a blend of sales drive and customer success empathy to effectively drive product adoption.

• Experience:
  
  2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.

• Outbound
  
  Skills:
  
  12+ months of outbound calling experience is required.

• Travel:
  Ability to travel domestically 30% of the time to do Onsite visits.

• Communication:
  Strong interpersonal skills and a friendly, professional demeanor on the phone.

• Resilience:
  The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.

• Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.

• Adaptability:
  Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

You will receive focused support and development to ensure your success in this specialized sales function.

• Dedicated
  
  Coaching:
  
  Extensive coaching and development from managers and enablement coaches.

• Growth Path:
  Clear opportunities to build a long-term sales career leveraging your success in this specialized role.

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week.

When you submit your application for the Pro Product Development Representative (PDR) position, your candidacy will be considered for all available SDR opportunities across our entire organization, which includes Service Titan and its key subsidiaries:
Aspire, Field Routes, and Convex.

Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit.

The final hiring decision and offer of…