Eligibility Worker; Public Benefits Specialist

Initial Posting Date: 10/07/2026 Final date to receive applications: 10/22/2026 Agency:
Department of Human Services Salary Range: $4,519 - $5,988 Position Type:
Employee

Position Title:

Benefit Eligibility Worker (Public Benefits Specialist)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Be responsible for accurate and timely eligibility determinations across the state.
• Create a work environment where everyone feels welcomed, appreciated and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines;

OR An equivalent combination of education, training, and experience relative to the class concept.

Experience actively listening to clients and asking clarifying and open-ended questions to gather complete and relevant information. Experience applying critical thinking and sound judgment to make informed decisions using available data and resources. Experience using written and oral communication to share information clearly and effectively with diverse audiences. Experience organizing tasks and managing time effectively to meet established deadlines. Experience using technology tools to accurately input, retrieve, and manage client information.

Preference will be given to candidates that are bilingual in Spanish and English.

This is an in-person position, duties will be conducted in an office setting. Employee’s work schedule will be Monday - Friday from 8 am - 5 pm PT. Occasional, compensated overtime may be required or voluntary, including evening and weekend work. May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions. May encounter situations requiring quick decision-making to ensure the safety of oneself or others.

You will communicate with Oregon residents frequently over the phone and in-person. Requires substantial time spent stationary while operating a computer.

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background…