Pathway of Hope Case Manager

Food Resource Assistant

Recruiting Opportunity Closes: 12.09.2026 Salary Wage: $23.00 - $25.00 DOE Hours Per Week: 40 Status:
Full Time Non-Exempt Number of Positions: 1 Department:
Social Services

The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

General Statement:
The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

Scope of Position:
The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths-based, intensive case management services to families who live in Hillsboro & greater Washington County, who desire to take action to break the cycle of intergenerational poverty and move from crisis to self-sufficiency. This position provides direct Case Management to families.

Essential Duties And Responsibilities:

Qualify and determine client eligibility for POH services and/or financial assistances available through Tualatin Valley Corps & Hope Service Center. Help qualify client families, who meet POH criteria, to receive related case management services. Conduct intake and client assessments such as URICA, Client Sufficiency Matrix, and Herth Hope Index, and Working Together Agreement. Provide one-on-one goal setting. With client input, recommend a reasonable action plan for each case using best practices from the Pathway of Hope manual.

Assist clients in obtaining and appropriately utilizing community resources, particularly those related to housing, employment, recovery support programs, educational opportunities, and other relevant services. Complete administrative tasks for processing material assistance to POH client families and other clients/families who meet criteria for related assistances. This includes but is not limited to screenings, application forms, collecting proper documents (i.e. identification (), income or bank statements, lease, mortgage, proof of financial hardship, documentation of homelessness or risk of homelessness, etc.),

completing check requests, tracking funding drawdowns, accounting for assistances on hand, etc. Work with clients to facilitate the transport to important appointments, including getting an , court appointments, food pantries, the Welfare office, etc. Record and maintain accurate client information, with thorough data entry, utilizing the Homeless Management Information System (HMIS) and Well Sky Community Services, as well as internal excel spreadsheets used to track funding drawdowns, in collaboration with the divisional fiscal department.

Maintain client notes, Case Notes and documentation that are clear, thorough, complete, and up-to-date. Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines) Meet with client weekly and/or maintain client contact on a regular basis to review the agreed upon Action Plan and update the plan as needed. Assist clients in identifying barriers to success.

Conduct motivational interviews to support clients in moving toward self-sufficiency. Build a positive network of relationships with community resources as a representative of TSA. Act as a liaison between POH, other TSA programs, and community agencies. Establish a professional working rapport with other community program staff. Collaborate with Salvation Army staff and Corps Officers, as well as teams of community case workers to maximize client resources and opportunities.

Attend Case Conferences. Support clients in their spiritual…