Office Specialist , Bilingual English & Spanish

Position: Office Specialist 2, Bilingual English & Spanish Required
* Provide in-person and phone support to clients and Home Care Workers by answering questions, verifying employment, and offering training on the Provider Time Capture (PTC) system.
* Distribute forms, applications, and instructions, while screening clients for services and scheduling appointments as needed.
* Enter service plan authorizations, manage Home Care Worker payroll, and the Provider Time Capture (PTC) system to ensure accurate and timely payments.
* Process EBT cards, client checks, and medical cards, and reconcile documents in accordance with established policies.
* Maintain accurate records, process incoming and outgoing mail, manage office supplies and equipment, and perform data entry tasks.
* Complete administrative tasks such as voter registration, background checks, and file organization.
* Receipts in monies Client Pay-in repayments/over payments, Adult Foster Homes fees, processes bank deposits, and follows state agency guidelines for all negotiable documents and funds.
* Support special projects, communicate issues and concern to management, and participate in ongoing professional development opportunities.
* Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
** Or
* ** An associate degree in any field.
** Or
* ** An equivalent combination of education and experience.
* Experience using a range of software programs or databases to manage multiple tasks and meet competing deadlines.
* Experience applying creative thinking to solve problems and improve workflows or processes.
* Experience identifying and resolving a variety of challenges with empathy, professionalism, and sound judgment.
* Experience providing respectful and supportive guidance to individuals dealing with complex or sensitive matters.
* Experience communicating clearly and effectively in a way that is concise, respectful, and appropriate for different audiences.
* Experience delivering in-person customer service in a professional office setting.
* Duties for this role will be performed in an
** office setting**.
* Occasional, travel is required for attending meetings, trainings, and supporting work in other offices as needed. Some travel may be in hazardous weather conditions.
* The work schedule is
** Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.
* You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.
* Quick decision-making may be necessary to ensure the safety of yourself and others.
** Attention all candidates!*
* ** Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
** Your application materials are used to determine your starting salary range.
** Please ensure that all education and experience you would like considered are included in your application materials.
*
* Note:

** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
** The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
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