Operations Manager

Organization: Think Wild Central Oregon

Reports to: Executive Director

Location: Bend, Oregon (Hybrid)

Status: Full-Time, Exempt

Salary Range: $50,000–$55,000 annually (DOE)

Benefits: Full health and dental insurance, paid time off, paid holidays, flexible schedule, Simple IRA retirement match program, mileage and cellphone reimbursement, professional development support

Think Wild Central Oregon is a nonprofit organization dedicated to wildlife rehabilitation, education, and conservation. We are seeking a highly organized and experienced Operations Manager to oversee the organization’s day-to-day administrative, operational, financial, facilities, internal and external events, and systems.

This role is a key operational leadership position, responsible for ensuring Think Wild’s internal operations function smoothly, compliantly, and efficiently across programs, staff, interns, volunteers, facilities, events, and board support. The Operations Manager works closely with the Executive Director and program leads to support organizational effectiveness and staff success.

This position is hybrid, with flexible scheduling and regular in-person work required at Think Wild’s campus, around Bend, and at partner or event locations.

• Oversee day-to-day organizational operations and administrative systems, maintaining a cohesive operational infrastructure that supports all Think Wild programs.
• Develop, document, and maintain standard operating procedures.
• Support program leads as needed with operational, staffing, scheduling, and logistical concerns; serve as a cross-departmental coordinator to ensure communication, alignment, and follow-through.
• Track and monitor operational metrics (e.g., project timelines, task completion, internal workflows) to support accountability and continuous improvement.
• Identify operational challenges and recommend practical solutions.
• Prepare and distribute organization-wide updates and announcements to ensure staff are informed of operational changes, timelines, decisions, and upcoming priorities.
• Assist the Executive Director with operational priorities and special projects as needed; support cross-program needs as required, contributing to a collaborative team environment by assisting with education programs, field work, wildlife hospital support, facilities projects, or events as needed.

• Coordinate invoicing, bill pay, reimbursements, credit card payments, contractor payments, bank deposits, checking the PO Box, and expense tracking.
• Coordinate supply purchasing, ordering, pickups, and organization.
• Coordinate merchandise organization and order fulfillment, including periodic inventory, pricing and cost tracking, restocking and ordering, basic website merchandise updates, and fulfillment and shipping as needed.
• Send monthly financial reports to the Accountant.
• Oversee timesheet collection, payroll processing, and reporting.
• Monitor and prepare required annual filings and compliance documentation; prepare operational budgets and financial summaries in collaboration with the Executive Director.

• Manage HR administration for staff, contractors, and interns, including maintaining confidential personnel records and documentation.
• Support recruitment, hiring, and onboarding processes.
• Oversee intern onboarding, scheduling, and foundational training.
• Develop and facilitate organizational training for staff and interns, including:
  • Policies and procedures
  • Safety and compliance
  • Internal systems and workflows
• Maintain and update the employee handbook, OSHA standards, and safety protocols.

• Oversee facility operations, maintenance schedules, and vendor relationships.
• Coordinate construction projects, capital improvements, on-site repairs, and maintenance, including:
  • Obtaining bids and quotes
  • Soliciting and managing in-kind donations for projects
  • Coordinating contractors and timelines
  • Managing insurance and documentation
  • Tracking budgets and progress
• Ensure Think Wild’s property, office spaces, and hospital lobby areas are kept clean,…