Senior Partner Success Manager

Overview

Senior Partner Success Manager –
DoiT

Remote role based in the United States, preferred in Pacific or Central time zones.

• Develop and maintain strong partner relationships, working collaboratively to set and achieve mutual goals and objectives.
• Onboard DoiT channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success.
• Deliver “train the trainer” enablement sessions on the Fin Ops platform DoiT Cloud Intelligence™, enabling partners to onboard new customers, connect cloud accounts, and leverage all features.
• Facilitate an ongoing partner sync cadence, including building agendas and meeting materials, capturing meeting outcomes, and managing ongoing work streams with partners. Maintain partner context in DoiT tooling.
• Monitor partner engagement health metrics, including CSAT, customer onboarding, and product usage metrics.
• Act as “voice of the partner,” providing feedback to relevant internal teams and stakeholders.
• Manage and elevate product and support issues, driving resolution with high partner satisfaction.
• Collaborate with the Manager, Partner Success and DoiT Customer Success leadership to facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment.
• Travel to partner locations may be required.

• 5+ years of experience in a Customer Success Manager or Channel Partner Manager role in the SaaS space.
• Exceptional executive presence, with the ability to present to and influence executive-level stakeholders.
• Proven cross-functional experience working with sales, product, marketing, customer success, and finance teams.
• Project and/or program management skills.
• Excellent written and verbal communication skills.
• Comfortable working autonomously in a fast‑paced, sometimes ambiguous environment.

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal – it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.