Customer Support Specialist - CSR - Electronics - PCBs

This position is responsible for interacting with customers to handle inquiries, complaints, or concerns about products or services by performing the following duties.

• Utilizes excellent interpersonal skills to address and resolve both pre- and post-order inquiries efficiently and courteously, ensuring a positive customer experience.
• Handles various communication channels, including inbound and outbound calls and emails, managing an average of 10-15 customer interactions per day.
• Gathers and analyzes customer feedback from interactions, documenting insights and reporting relevant information to improve service quality and address any emerging issues.
• Develops and maintains an in-depth understanding of Sunstone’s products and services. Engages in informed discussions with customers to effectively address their needs and provide accurate information.
• Cultivates and sustains positive relationships with existing and potential customers, enhancing customer satisfaction and loyalty through proactive engagement and support.
• Reviews and processes Design For Manufacturing (DFM) reports as required, ensuring accuracy and timely handling to meet customer needs and project requirements.
• Reviews customer orders ensuring accuracy and completeness in processing to facilitate smooth order fulfillment and delivery.

A bachelor’s degree is required for this role. In addition to the education requirement, this position requires 1-2 years of related experience. An equivalent combination of education, training, and experience may be used to satisfy these requirements.

• The ability to pay close attention to accuracy and precision in work tasks.
• The ability to effectively convey information and ideas through written, verbal, and non-verbal means.
• The ability to analyze information, evaluate arguments, and make reasoned judgments.
• The ability to provide excellent service and meet the needs of customers or clients.
• The ability to interact and communicate effectively with others in various professional settings.
• Proficiency in Microsoft Office Suite or related programs.
• The ability to efficiently handle multiple tasks or responsibilities simultaneously without compromising quality.
• Ability to organize and maintain an effective and efficient work environment.
• The ability to analyze situations, identify problems, and develop and implement effective solutions.
• The ability to collaborate with others and work effectively in a team environment.
• The ability to effectively manage one's time and prioritize tasks to meet deadlines and achieve goals.

THIS POSITION IS ON-SITE IN MULINO, OREGON