Principal Network Engineer IS, Voice and Unified Communications; UC

Principal Network Engineer IS, Voice and Unified Communications (UC)

Join to apply for the Principal Network Engineer IS, Voice and Unified Communications (UC) role at Providence

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Principal Network Engineer specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large‑scale communication services tailored for IS, non‑IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top‑tier support in complex environments, driving innovation and efficiency in voice‑related technologies.

Some travel may be required to support various initiatives and implementations effectively.

• Design, operate, and enhance large‑scale voice/UC communication services for IS, non‑IS, and clinical caregivers.
• Deploy, manage, and integrate advanced voice/UC systems with legacy systems for seamless performance.
• Provide top‑tier support in complex environments, driving innovation and efficiency in voice‑related technologies.
• Travel may be required to support various initiatives and implementations.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education and work experience.
• 8 or more years of related experience.
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
• Scripting experience with Power Shell, Perl, Ansible, VB Script, Python, or SQL.
• Strong experience with n‑tier solutions.
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions.
• Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

• Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent.
• 8 or more years of hands‑on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi‑data center environment.
• 4 or more years of hands‑on experience with Cisco in a multi‑data center environment.
• Proficiency in Cisco UCS technologies, including Call Manager, CUBE, Unity, Web Ex Calling, and Voice Gateways.
• Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, and Session Manager.
• Experience in managing and supporting Oracle SBC in a large‑scale enterprise environment.
• Deep knowledge of VoIP networking services, including SIP and carrier‑based solutions.
• Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark.
• Cloud and networking certifications, preferably at the CCNP Collaboration level.
• Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP.
• Preferred experience supporting faxing over SIP/H.323.
• Familiarity with CDR systems and SIP log aggregator data collection.
• Proficiency in voice testing, load tools, and call‑quality measurement tools.
• Strong analytical ability, judgment, and problem‑solving…