Member Service Rep ; Teller

Description

The successful MSR I (Teller) is an enthusiastic employee responsible for providing outstanding service to Credit Union members, greeting them, listening, and finding solutions to their financial needs. A MSR I will handle basic teller duties and ensure that members are served promptly and professionally. This position requires the willingness and ability to build member relationships by actively uncovering needs and suggesting credit union products and services.

This is a full‑time position offering benefits and generous paid time off available immediately upon hire. The MSR I candidate will also be on a development path to advance to MSR II, providing opportunities for learning and greater earning potential.

• Represents the Credit Union in a courteous and professional manner.
• Operates online teller terminal to perform various transactions; cash handling such as deposits and withdrawals, deposit/cashing checks and making loan payments.
• Processes cash advances, cashier’s checks, money orders, government bonds, and similar transactions.
• Opens and closes accounts daily; processes assigned cash and transactions and balances at end of day.
• Verifies transactions, monitors deposit amounts and examines documents for endorsement and negotiability, detecting and resolving discrepancies promptly.
• Ensures that members’ requests and questions are promptly resolved; performs research as needed.
• Is familiar with all of the Credit Union’s products and services; actively suggests products/services of the Credit Union or refers members to appropriate departments to help meet members’ financial needs.
• Maintains confidentiality and security of member account information.
• Maintains security of assigned cash and cash items.
• Performs drive‑up teller and night drop functions as assigned.
• Balances ATM daily as assigned.
• Tracks sales for MSR incentive program.

Directions Credit Union is an Equal Opportunity

Employer:

We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.

Location:

Perrysburg, OH | Salary: $13.00-$15.00 per hour |

Employment Type:

Full‑time