Dir Corp Patient Access

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Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year.

Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Corporate Director, Patient Access, Centralized Scheduling

Full Time, 80 Hours Per Pay Period, Day Shifts

Covenant Health Overview

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year.

Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

The Corporate Director of Patient Access provides strategic leadership for Patient Access operations across all system hospitals within the Enterprise Revenue Cycle. This role oversees key functions including registration, insurance verification, pre-certification, financial clearance, counseling, scheduling, and patient experience related to patient access. They are responsible for ensuring operational excellence, efficiency, and quality performance.

Contact:
Suzie McGuinn –

• Supports leadership’s strategic oversight for all patient access functions, ensuring alignment with organization’s revenue cycle goals.
• Develops and executes initiatives that enhance efficiency, financial performance, and patient satisfaction in collaboration with leadership.
• Maintains a collaborative relationship with middle and back revenue cycle leadership ensuring that revenue cycle functions are a cohesive unit optimizing positive impact to organization.
• Supports leadership’s strategic vision and direction to effectively manage industry shifts, regulatory changes, and rising cost pressures.
• Under the direction of, implements system-wide projects, as assigned, for realizing process improvement opportunities within the function.
• Presents departmental budget recommendations to Leadership for consideration and approval.
• Monitors budget performance and variance explanations.
• Ensures that processes are consistently evaluated for alignment with the strategic vision set forth by leadership teams throughout the organization.

• Directs registration, insurance verification, pre-certification, financial clearance, financial counseling, scheduling and patient access related patient experience.
• Works with Leadership to prioritize and organize work within division to meet changing priorities.
• Directs the development of patient access strategies, policies and procedures.
• Communicates policies and procedures for the department to key stakeholders for awareness, implementation and possible impact on operations.
• Ensures compliance with federal, state, and payer regulations while implementing industry best practices.
• Works with peers to coordinate and oversee all patient access process transition points between patient financial services, onsite patient access services, medical facilities and other areas.

• Maximizes the use of front-end technology solutions for registration, insurance verification, pre-certification, financial clearance, financial counseling and scheduling to…