Dispatcher, Healthcare

DISPATCHER

Full‑time

Responsible for answering incoming emergency and non‑emergency calls, triaging calls using Emergency Medical Dispatch (EMD) protocols, dispatching units on emergent and non‑emergent calls, management of System Status Plan, and other duties.

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision‑making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

• High school diploma or equivalent.
• Must be able to work nights & weekends.
• Must be able to work 12‑Hour shifts.
• IAED EMD‑Advanced certification required within 3 months of hire.
• Adult/Child CPR and First Aid certifications required within 1 month of hire.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.
• Must possess IAED EMD‑Advanced Certification within 3 months of hire.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits:
Check out our careers site benefits page to learn more about our benefit options.

R0048022