Salesforce Enhancements​/Support Engineer

Job Summary:

We are seeking a
Salesforce Onsite Enhancements/Support Engineer
to provide hands‑on technical leadership for Salesforce enhancements and production support. The ideal candidate will work closely with business stakeholders, technical teams, and end users to ensure seamless system functionality, continuous improvements, and effective issue resolution.

Focuses on enhancements, troubleshooting, support management, and ITIL‑based incident handling, making it more of an operations‑focused and system stability‑heavy role.

• Lead
  onsite Salesforce support operations
  for end users and stakeholders.
• Manage
  L2/L3 support tickets
  , troubleshooting system issues, and ensuring timely resolution.
• Identify
  root causes of recurring issues
  and propose long‑term fixes and enhancements.
• Ensure
  system stability and uptime
  , following Salesforce best practices.

• Gather
  business requirements
  and translate them into
  scalable Salesforce solutions
  .
• Design and implement
  enhancements, customizations, and integrations
  in Salesforce.
• Develop using
  Apex, Lightning Web Components (LWC), Visualforce, and Flows
  .
• Maintain
  CI/CD pipelines
  for seamless deployments and version control.

• Work closely with
  business users
  to understand pain points and improvement areas.
• Partner with
  offshore teams
  for development and support coordination.
• Provide
  end‑user training and documentation
  for enhancements and new features.

• Manage integrations with
  third‑party applications (REST/SOAP APIs, Mule Soft, Middleware).
• Handle
  data migration, cleansing, and transformation activities
  as needed.
• Ensure
  data security and compliance (GDPR, HIPAA, SOX).

• Implement
  ITIL‑based incident, problem, and change management processes
  .
• Drive
  automation and process optimization
  to reduce manual efforts.
• Stay updated on
  Salesforce releases and new features
  for potential implementation.

• 8+ years of Salesforce experience
  in development, enhancements, and support.
• Strong expertise in
  Sales Cloud, Service Cloud, Experience Cloud, and Field Service
  .
• Hands‑on with
  Apex, Lightning Web Components (LWC), Visualforce, Flows, Triggers
  .
• Experience in
  Salesforce integrations (Mule Soft, REST/SOAP APIs, middleware tools).
• Strong understanding of
  Salesforce security model, profiles, permission sets, and SSO
  .
• Experience in
  Dev Ops (Copado, Git, Jenkins, Azure Dev Ops, CI/CD pipelines).
• Experience with
  ITIL processes for incident and change management
  .
• Excellent
  troubleshooting, problem‑solving, and stakeholder communication skills
  .
• Salesforce
  certifications (Admin, Platform Developer, Application Architect).