Software Implementation Consultant

Overview

Your title: Software Consultant

Your location: Remote, US + Travel (up to 75%)

Your division: Construction

The Software Consultant is a dynamic and adaptable professional who acts as a trusted advisor, guiding customers through the software implementation process. This role serves as the key liaison between Trimble and its customers, ensuring their success and satisfaction. Successful Software Consultants are passionate about exceeding customer expectations and excel at building strong relationships with both internal teams and clients. They maintain advanced functional knowledge and product expertise, utilize modern tools, including AI, on a daily basis, and consistently deliver projects on time.

Additionally, they achieve their utilization targets for billable hours. This position reports to the Manager of Professional Services.

• Works on multiple software consulting projects as assigned, focusing on the analysis of the customer s business goals, objectives and needs to achieve customer adoption of the Trimble Construction One product suite.
• Analyzes customers  business requirements and objectives; develops a software design to meet customers  business needs.
• Provides consulting services related to use of software applications such as business process review, planning sessions, setup, testing, readiness assessment, data import, custom report needs, and documentation.
• Provides some software application training services.
• Ability to quickly develop and maintain a high level of knowledge of divisional software products and remain expert on current product knowledge both from an internal and from a user perspective.
• Strong initiative, customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
• Well-organized, self-directed team player. Remains open to others  ideas, and exhibits willingness to try new things.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
• Ability to deliver effective training sessions, ensuring clear communication and engaging presentation of complex information.

• Bachelor s degree business/accounting, training or technology and 2+ years software consulting experience
• Subject matter expertise in two or more of the following areas:
• Consulting principles and practices
• Accounting principles and practices
• Construction project management principles and practices
• High level of customer support experience. Excellent process planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
• Accomplished client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills.
• This position may require North American (United States and Canada) travel for 3-5 day durations, working in various conditions at customer locations.
• Travel requirements may vary depending on assigned number of customer projects and project timing. Candidates for this position must be willing and able to meet travel requirements. A valid driver s license and ability to qualify for a passport are required.

• In various settings related to on-site customer consulting. This includes average travel of 75% to and from customer site via car, train, and airline, standing and/or sitting for extended periods of time, presentation of training/consulting topics, and overnight hotel stays.

Trimble is developing technology, software and services that drive the digital transformation of construction with solutions that span the entire architecture, engineering and construction (AEC) industry. Empowering teams across the construction lifecycle, Trimble s innovative approach…