Solutions Architect

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

The Target Pay Range for this position is $-$ annually. The full Pay Range is $ - $ annually. At BECU, compensation decisions are determined using factors such as relevant job‑related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401(k) plan and employer-funded retirement plan.

Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

As a Staff Solutions Architect at BECU, you'll play a pivotal role in transforming how we serve our members by leading the architecture behind our digital and contact center platforms. Your work will directly influence the modernization of our Contact Center as a Service (CCaaS) ecosystem, streamlining tools for agents and enhancing member experiences. You'll collaborate across business units to design scalable, reliable solutions that support mobile banking, CRM, and digital experience initiatives.

Your expertise will help shape the future of BECU's technology landscape, driving innovation and strategic alignment. This is your opportunity to make a lasting impact on how our members interact with us every day.

To join our dynamic team, we require candidates to be residents of WA, OR, , AZ, TX, GA, or SC. If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote.

Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

• Architect Strategic Solutions: Lead the design and development of scalable, reliable technology solutions that align with BECU's business and strategic goals.
• Create Solution Artifacts: Develop conceptual and logical architecture visuals that guide delivery teams and support digital product development.
• Drive CCaaS Transformation: Provide architectural leadership for the modernization of BECU's contact center ecosystem, integrating 30-50 disparate applications into a streamlined platform.
• Support Digital Platforms: Contribute to the re-architecture of mobile and online banking systems, enhancing member-facing digital experiences.
• Integrate CRM Systems: Collaborate with retail and marketing teams to support CRM platforms like Pega and drive cross-functional initiatives.
• Mentor and Guide: Provide technical leadership and mentorship to Solutions Architects and project teams, ensuring alignment with architectural standards.
• Collaborate Across Teams: Partner with stakeholders in marketing, retail, and contact center operations to align architecture with business capabilities.
• Engage with Emerging Tech: Participate in vendor demos and discussions around Gen AI, chatbots, and conversational AI tools to inform strategic decisions.
• Establish Standards: Define and manage domain-specific architecture standards, processes, and constraints across the organization.
• Champion Innovation: Stay ahead of industry trends and emerging technologies, identifying opportunities for innovation and improvement.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

• Strategic Impact: Influence major transformation initiatives like CCaaS and digital banking platforms that directly affect member experience.
• Cross-Functional Collaboration: Work with diverse teams…