Epic Healthy Planet Solutions Analyst- Install

Fully Remote
• EHR Operations

Job Type

Full-time

Description

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work‑life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

The Epic Healthy Planet Ambulatory Solutions Analyst on our Install Team supports OCHIN’s mission by doing full‑cycle implementation build for new PACE programs and will leverage deep technical expertise, strong problem‑solving capabilities, and stay current on technological advancements. This position is centered on resolving complex technical issues, optimizing processes, and implementing innovative solutions. Additionally, it involves aligning technical strategies with business objectives and fostering collaboration with non‑technical stakeholders to bridge the gap between technology and organizational goals.

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end‑user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross‑functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

• Epic Healthy Planet Certification required
• Epic Ambulatory certification preferred
• The ideal candidate will have at least 5 years of experience as an Epic Ambulatory Applications Analyst, with ideally a minimum of 3 years of experience in Epic Care Ambulatory build.
• Proven experience implementing PACE programs, including knowledge of the PACE model of care and its specific requirements within an Epic environment following Epic's recommended best practices is required.
• Proven experience with PACE documentation and reporting is required.
• Strong understanding of ambulatory workflows, including clinical documentation, order entry, medication management, and referral management.
• Experience with implementing the PACE model of care and its specific ambulatory care needs.
• Experience with Epic implementation and support, including build, testing, and training for the ambulatory module is required.
• Ability to travel 20-25% to support Go‑Lives nationally
• Strong communication skills – able to communicate with both application and technical team members, as well as end users.
• Consistently acts with integrity and accountability.
• Process and detail‑oriented, with a strong focus on data‑driven decision making.
• Proactive, self‑motivated, and solution oriented.
• Prior to moving forward to the team interview, all candidates are required to complete a…