Technical Support Specialist, Device Management

Technical Support Specialist, Device Management

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

We prioritize candidate safety. Please be aware that all official communication will only be sent from  addresses.

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem‑solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, we are driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast‑paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development.

• Support Rippling customers and resolve issues related to our products.
• Take charge of customer issues from start to finish while working in a dynamic and fast‑paced environment.
• Leverage phone, chat, email, and video conferencing to help customers optimize our products.
• De‑escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert and be a go‑to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share opportunities for better service through automation or added features.
• Work well under time constraints and meet schedules, including unexpected deadlines, to ensure client needs are met.
• Contribute across multiple domains, specifically IT‑focused areas such as MDM (Mobile Device Management), Inventory Management, and Access Management.
• Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile platforms, including connectivity, configuration, and software deployment errors.
• Document troubleshooting steps, best practices, and technical workflows to improve internal knowledge sharing and team efficiency.

• Familiarity with MDM solutions such as Intune, Jamf, Kandji, or Rippling.
• Working knowledge of macOS, Windows, and mobile device ecosystems.
• Understanding of endpoint security, encryption, and compliance principles.
• Strong troubleshooting and analytical skills, with the ability and curiosity to use debugging tools, interpret logs, and learn how to identify root causes over time.
• Excellent communication and customer service skills in a technical environment.

• Bachelor’s degree.
• 0–3 years of work experience (client‑facing experience not required).
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9 a.m. to 6 p.m. PST.
• Strong critical thinking ability to make effective decisions and solve complex problems.
• Organizational skills and experience improving processes.
• Strong written and verbal communication skills in English.
• Flexibility with changing job duties and responsibilities.

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not…