System Operator II - Temporary

System Application Operator II

Join to apply for the System Application Operator II role at Care Oregon

This position is temporary, expected to last no longer than 3 months.

This role is not eligible for visa sponsorship. Candidates must be legally authorized to work in the U.S. without sponsorship now or in the future.

$31.43 - $38.42

Bonus - SIP Target, 5% Annual

• Execute operations to prepare data input files, execute jobs and distribute output.
• Monitor jobs to verify they are functioning properly throughout production runs, oversee those operations complete without error in a timely manner.
• Assist in the development of job sequencing and schedules.
• Maintain a calendar detailing job sequence to ensure that all tasks can be completed on time.
• Report any problems or malfunctions to the technical staff and assist in their resolution.
• Participate in the testing and implementation of system applications.
• Maintain and manage processing control logs.
• Create and maintain detailed documentation of all job processes and reference material.
• Configure provider records for electronic remittance advices and electronic fund transfer in QNXT and COWA.
• Provide technical support on system applications to internal customers.
• Provide technical support, complete requests, and maintain user access for OneCO document system.
• Assist providers and their business partners in the fulfillment of electronic remittance advice processing.
• Research, coordinate, and complete special projects as required.

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

• Minimum 3 years’ experience in roles using computer skills to support an organization’s administration or operations functions.

• Experience in the health insurance field
• Experience with system application support
• Experience with claims systems
• 2+ years of experience with data entry

• Knowledge of computer programming concepts and practices
• Knowledge of basic principles and practices of managed care systems, procedures, and plan products/systems
• Understand and adhere to established technical processes with a high degree of accuracy

• Ability to use Microsoft SQL Server Management Studio
• Ability to use HIPAAsuite Claim Master
• Ability to use sFTP sites
• Ability to use Microsoft Biz Talk
• Ability to use QNXT core healthcare administration system
• Ability to use Tri Zetto Elements Enrollment Administration Manager (EAM) and Financial Reconciliation Manager (FRM)
• Proficient with Microsoft Outlook, Word, Excel
• Proficient with Microsoft Office 365 suite
• Proficient with SharePoint OneCO
• Proficient with Remote Desktop Connection
• Proficient with Care Oregon Web Applications (COWA)
• Proficient with Service Now
• Effectively manage and simultaneously perform multiple tasks within specified time periods
• Proactively identify ways to improve quality, productivity, and customer service
• Proficient communication skills, including listening, verbal, written, and customer service
• Ability to document and articulate policies and instructions
• Proficient ability to network and utilize internal and external resources
• Convey appropriate level of detail effectively to all levels of the organization including non-technical staff
• Ability to explain complex information to people with little or no application knowledge
• Proactively and appropriately communicates status and needs
• Flexibility to work varied shifts and holidays
• Assist in recommending policies, documenting risks, and proposing solutions to information services staff and management
• Possess a high degree of initiative and motivation
• Produce quality and timely results, with proficient organizational skills
• Ability to creatively solve problems
• Ability to…