Senior Service Engineer IS - ServiceNow *Virtual

Senior Service Engineer IS - Service Now (Virtual)

Join to apply for the Senior Service Engineer IS - Service Now (Virtual) role at Providence Health & Services

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Be the backbone of service excellence! As a Service Engineer, you’ll partner with developers, testers, and program managers early in the development process to design, operate, and continuously improve large-scale services that empower IS, non-IS, and clinical caregivers. You will define the Service Now vision and roadmap, leveraging your technical expertise to provide strategic guidance to stakeholders and drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction.

From advising on requirements and best practices to engineering resilient, secure, and high-performance solutions, you’ll own problems end-to-end—solving them once and for all. You’ll drive innovation, optimize resources, and contribute to disaster recovery readiness, while ensuring every release is predictable, reliable, and high-quality. If you thrive on troubleshooting complex issues, designing scalable systems, and making a measurable impact on caregiver experience, this is your opportunity to lead from the front!

Providence supports 100% virtual work for residents located in the following states:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering – or a combination of equivalent education and experience.
• 5 or more years of related experience.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Experience leveraging data and metrics to drive behavior, process, and priority decisions.
• Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

• Experience in a Healthcare environment.
• 5 or more years of back-end Service Now experience.
• Incorporating best practices and standards into designs for high-performance, manageable services.
• Expertise in diagnosing and resolving complex, unexpected service issues.
• Ownership of problems end-to-end, applying root cause analysis and delivering permanent solutions.
• Skill in analyzing KPIs, usage scenarios, and feature releases to recommend capacity requirements.
• Ensuring reliability, resilience, and security of production solutions.

• AK:
  Anchorage:
  Min: $61.31, Max: $104.39
• AK:
  Kodiak, Seward, Valdez:
  Min: $63.91, Max: $108.82
• California:
  Humboldt:
  Min: $63.91, Max: $108.82
• California:
  Northern California – Except Humboldt:
  Min: $71.70, Max: $122.09
• California:
  Southern California:
  Min: $63.91, Max: $108.82
• Montana:
  Except Great Falls:
  Min: $49.36, Max: $84.05
• Montana:
  Great Falls:
  Min: $46.76, Max: $79.62
• Oregon:
  Non-Portland Service Area:
  Min: $57.16, Max: $97.32
• Oregon:
  Portland Service Area:
  Min: $61.31, Max: $104.39
• Texas:
  Min: $46.76, Max: $79.62
• Washington:
  Western:
  Min: $63.91, Max: $108.82
• Washington:
  Southwest – Olympia, Centralia:
  Min: $61.31, Max: $104.39
• Washington:
  Clark County:
  Min: $61.31, Max: $104.39
• Washington:
  Eastern:
  Min: $54.56, Max: $92.89
• Washington:
  Southeast:
  Min: $57.16, Max: $97.32

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.