Distribution Supervisor

Description

The Distribution Supervisor is responsible for overseeing all shipping and receiving activities to ensure efficient, accurate, and timely handling of shipments. This role drives both operational excellence and strategic improvements, managing daily workflows while implementing long-term enhancements to distribution processes. The Distribution Supervisor aligns resources and processes to meet customer expectations, working closely with the Production Manager, Production Coordinator, and Scheduler to support organizational goals.

Thysse (tie
• see) is a third-generation, family-owned commercial printer and brand experience provider. Our state-of-the-art facility is located in Oregon, WI, 15 minutes south of Madison. Team Thysse is composed of over 100 individuals who help deliver exceptional service and project outcomes to some of the most valuable brands in the nation. Our culture seeks solutions, not blame; welcomes open, thoughtful communication;

embraces innovation; and values the critical role each member of Team Thysse plays in delivering truly exceptional client results.

As a brand experience provider, we believe the story a brand tells is as important as the materials it's printed on. Grounded in innovative thought, exceptional design, and the physical production of ideas, we get to work on the 'fun stuff' our partners use to promote their brands. From printed campaigns to branded spaces—and everything in between – Thysse is where you go with your brand.

We're always on the lookout for problem-solvers, creators, and collaborators who genuinely care about each other as much as the work we do. We believe the best partnerships are built on trust. We don't shy away from a good challenge and we're passionate about delivering the best possible outcomes for our clients. We work hard but don't mind having a little fun along the way.

And at the end of the day, we're proud to say we did it together.

• Negotiate shipping rates and contracts with carriers (UPS, Fed Ex, LTL providers, etc.) to secure competitive pricing and favorable terms.
• Conduct regular analysis of shipping costs and carrier performance to identify cost-saving opportunities.
• Review and dispute shipping billing discrepancies and errors with carriers.
• Evaluate and onboard new shipping vendors to expand carrier options and improve service levels.
• Maintain strategic relationships with carrier representatives as the primary point of contact.

• Lead the process for filing and resolving shipping claims for lost, damaged, or delayed shipments.
• Document and track all claims through resolution, ensuring timely reimbursement and customer satisfaction.
• Analyze claim trends to identify root causes and implement corrective actions.

• Identify opportunities to streamline shipping and receiving workflows for greater efficiency and accuracy.
• Lead continuous improvement initiatives to reduce errors, minimize costs, and enhance customer experience.
• Implement new technologies, systems, or equipment to modernize distribution operations.
• Develop and document standard operating procedures (SOPs) for all shipping and receiving processes.
• Partner with the VP of Client Success on cross-functional improvement initiatives for communication, job instructions, and workflow processes with account managers and project managers.
• Collaborate with IT and operations teams to optimize warehouse management systems and shipping software.

• Develop and manage the shipping supplies budget, ensuring cost-effective purchasing decisions.
• Establish and maintain vendor partnerships for shipping materials, negotiating pricing and delivery terms.
• Evaluate vendor performance on quality, cost, and reliability, making changes as needed.
• Ensure all purchasing follows company guidelines and procurement policies.
• Source alternative suppliers to ensure supply chain resilience.

• Establish key performance indicators (KPIs) for shipping accuracy, on-time delivery, and cost per…