Service Coordinator

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Service Technician is responsible for performing the customer service function with diligence, purpose, and a sense of urgency while maintaining the highest standards for quality service.

Ensures service requests are handled expeditiously and prioritized to meet customer needs.

Compiles data for estimates, bids, specifications, progress reports, and other necessary exhibits.

Negotiates and administers contracts, including final payment approvals.

Maintains databases for contract and contractor statuses.

Reviews correspondence regarding field personnel and site contractors, responding as needed.

Establishes and maintains contact with site contractors for smooth contract awarding processes.

Initiates billable service quotes for site activities beyond Trachte’s scope of work.

Reviews project cost summary reports for accuracy.

Manages part coordination with Engineering and Materials teams.

Develops service scope, requirements, and labor with Production Supervisors/Managers.

Schedules service, coordinating labor with various field crews, outside contractors, design, purchasing, and manufacturing.

Follows up on customer satisfaction and provides vital training and critique.

Performs clerical tasks such as filing, proofing data, and ensuring current service documentation.

Initiates corrective actions to improve product quality and service.

Participates in meetings for continuous quality improvement.

Other duties as assigned.

Associate degree or equivalent from two-year college or technical school required.

5 years of relevant experience, or equivalent combination of education and experience.

Ability to solve practical problems and deal with a variety of variables in situations with limited standardization. Ability to interpret instructions.

Ability to read and interpret professional journals. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions.

Familiarity with Microsoft Office. Knowledge of Epicor ERP system is a plus.

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install, and service high-performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings, and critical processes. We offer a comprehensive range of systems protection and electrical connection solutions across industry-leading brands recognized globally for quality, reliability, and innovation.

Our principal office is in London, with our management office in Minneapolis, USA. Our portfolio includes brands like nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF, and TRACHTE, with a history spanning over 100 years. Learn more at

We are committed to strengthening communities where our employees live and work through philanthropic activities, volunteerism, and donation matching programs.

Our core values include innovation, integrity, customer focus, respect, optimism, accountability, and performance.

We offer a broad benefits package supporting our employees' health, well-being, and financial security, including medical, dental, vision, 401(k), stock purchase plans, tuition reimbursement, parental leave, and more.

At nVent, we celebrate inclusion and diversity, recognizing that authenticity and uniqueness foster growth.