RN - Phone Advice​/Triage

Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a remote - local to Oregon, part-time (0.6 or 0.8 FTE) Pediatric Phone Advice/ Triage RN.

Location: Remote - must reside in Oregon.

At COPA, the Pediatric Phone Advice/ Triage RN plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. The Pediatric Phone Advice/ Triage RN is a collaborative member of the Patient Centered Primary Care Home and performs the primary functions of a Registered Nurse in assessing patient’s medical conditions over the phone and dispensing the appropriate medical advice.

The age ranges that will be evaluated are the infant, toddler, preschool, school age or adolescent patient. The RN is responsible for meeting the standards of advice/triage care established by the organization.

The role of the Pediatric Phone Advice/ Triage RN will include but is not limited to the following duties:

Maintains an in-depth knowledge of principles, practices, standards, and techniques and demonstrates knowledge in accordance with COPA policies and procedures within pertinent laws and regulations in the following areas:

• Excellent interpersonal communication skills and the ability to interact with a diverse population using superior nursing process skills.
• Excellent clinical judgment, knowledge and experience directs the conversation with the patient/family to guide the RN in a decision to give care advice, access appointment or seek emergency assistance.
• Telephone triage nurse provides patient education when appropriate via verbal skills and written skills within Epic EMR and Clear Triage.
• Responds with the appropriate standards of care for specific cases and documents advice given and patient’s/family’s response.
• Provides individualized patient assessments, prioritizing the data collection based on the infant, toddler, preschool, school age or adolescent patients’ immediate condition or needs within timeframe specified by practice’s policies, procedures, or protocols.
• Demonstrates ability to plan, organize and prioritize their workday effectively.
• Ability to accurately forecast pediatric immunizations.
• Calculates safe medication doses following the Seven Rights.
• Maintains own clinical skills staying current in skills, equipment, and trends in nursing.
• Assists in the orientation of new personnel and student practicums.
• Assists with coordinating daily staffing assignments for all offices and providing support to other RNs.
• Performs essential duties and functions of the Phone Advice Nurse position including triage and care coordination activities.
• Within electronic health records, can “pend” medications and order labs tests as directed by providers.

Qualifications
Education and Certification:

• Graduate of an accredited Nursing program, BSN preferred. Current Oregon RN Licensure and license must be in good standing.
• Recognized certifications in addition to OR RN (required) include: CPN, CPEN, OHA HCI Qualified or Certified Interpreter

Experience:

• Nursing experience required; pediatric experience and telephone triage preferred. Experience with working with electronic medical records systems and MS Office. Epic experience preferred.
• Bilingual in Spanish and English a plus.

Physical Requirements:

• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds.
  
  Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception.
• Must be able to wear appropriate personal protective equipment (PPE) as required.

Working Conditions:

• Position may qualify to be located local-remote to include on-site meetings and shifts in COPA clinics, business office or community partners. Refer to Remote Work Policy for details.
• Position may…