Communication Access Manager

Position Information

Department:
Disability Access Services (MSA)

Position Title:

Communication Access Manager

Appointment Type:
Professional Faculty

Job Location:

(Not specified)

Disability Access Services is seeking a Communication Access Manager. This is a full‑time (1.00 FTE), 12‑month, professional faculty position. DAS actively works toward equitable and accessible experiences for students with disabilities at Oregon State University (OSU). The manager for Communication Access coordinates services to provide communication access to students and prospective students at OSU via accommodations that are reasonable, appropriate, and effective.

Under the general supervision of the Assistant Dean of Students and Director of Disability Access Services, the Communication Access Manager serves as the campus lead for Deaf and Hard of Hearing (DHOH) students, collaborates with Equal Opportunity & Access (EOA) in assisting departments with finding interpreters/transcribers, coordinates the assistive listening devices (FM systems) loan program, oversees working with third‑party vendors for media captioning and audio description production, and provides direction to the Lead Interpreter and Lead Transcriber.

45% Administrative Management & Accommodation Coordination

• Receive and evaluate students’ communication accommodations requests submitted through the DAS AIM system for all OSU locations where students need academic/program access (ex: Corvallis, Cascades, Newport).
• Guide the transcribers and interpreters to contact faculty and others to gather information and/or prep materials to support the implementation of services on time.
• Manage requests for captioning and audio description by working with third‑party vendors for recorded media.
• Contract and work with external vendors and agencies to ensure interpreting, transliterating, and/or real‑time transcribing/captioning assignments are covered.
• Mediate disputes between students, faculty, and service providers.
• Manage staff and vendors’ substitution requests to ensure communication access is available for the students.
• Manage and monitor accommodation usage by students, determine trends, and gather feedback to enhance service delivery.
• Oversee the management of accessible technology, e.g. FM systems, external mics, transcriber laptops, etc.
• Research/develop/update appropriate evaluation materials/methods and professional development activities for interpreters and transcribers.
• Keep current on best practices in the field, specifically as related to what is happening regionally, nationally, and within the state of Oregon.

25% Supervision and Budget Responsibilities

• Recruit, evaluate, hire, train, and supervise OSU interpreters and transcribers to fulfill accommodation requests and ensure information about classes and technical requirements is aligned with staff and hourly interpreters/transcribers’ skill sets.
• Supervise student workers who work directly with post‑production captioning in DAS.
• Assess the OSU interpreters’ knowledge and application of the Registry of Interpreters for the Deaf (RID) / National Association of the Deaf (NAD) Code of Professional Conduct, knowledge of teaming procedures, and familiarity with technical vocabulary.
• Assess the transcribers’ understanding of and adherence to the Typewell Transcriber Code of Ethics.
• Update and/or develop policies/procedures for interpreting, transcribing, and media captioning/audio description services.
• Oversee communication access‑related budget.
• Work closely with the DAS Operations Manager to onboard, monitor and support vendors; includes reviewing invoices and following up if there are issues, and assists with bill‑backs to colleges/departments for services provided.

20% General Program Support

• Generate creative and practical solutions to address current and emerging needs.
• Maintain necessary records, produce reports, and analyze data and trends; enter case notes and service delivery data using the department database to track accommodation requests.
• Collaborate with other university departments to ensure administrative processes are completed appropriately.
• Support DAS by participating…