Line Services Technician

Founded in 1947 by the Boy family, National Jets is a full-service aviation company providing award-winning customer service and a full complement of aviation services across three distinct divisions: FBO services, aircraft maintenance, and aircraft management/charter. Our fleet consists of the most modern charter aircraft and is operated and maintained by National Jets. We have a deep passion for aviation and are looking for enthusiastic individuals with a passion for aviation, who have initiative and competence to make a significant contribution to the organization.

National Jets is seeking a Line Service Technician to join our team in the Fort Lauderdale area. We are looking for an enthusiastic individual with a passion for aviation, who has initiative and competence to make a significant contribution to the organization.

The Line Service Technician is responsible for ensuring that all aircraft are safe and ready for flying. They perform routine checks and make certain all aircrafts are fueled properly. A line technician is responsible for guiding, towing, parking, greeting and organizing an aircraft that’s arriving or departing from the National Jets ramp. Line Technicians interact with Air Center staff members, security officers and patrons to make sure everything is safe and that all customer service needs are met.

Line Technicians often handle luggage, provide transportation between gates or terminals, give patrons directions, interact with lobby attendants, converse with pilots and greet passengers who are entering or exiting terminals. Line technicians must have a kind and friendly disposition that makes patrons feel welcome, safe and comfortable with the airport facilities, staff and aircraft.

• Greet, park, tow, move and marshal aircraft arriving or departing ramp area.
• Provide ground power, potable water, and lavatory services to aircraft.
• Operate mobile refueling vehicles, and deliver fuel to aircraft.
• Assist de-ice aircraft due to inclement weather.
• Direct pilots using appropriate aviation hand signals.
• Carry out detail-oriented responsibilities such as ensuring fuel trucks are stocked and prepared to distribute fuel, checking the plane’s oil level, performing quality control checks to make sure fueling is handled safely and efficiently and reporting any visible damage to aircraft.
• Assist passengers and crew with luggage (must be able to lift up to 50lbs).
• Make sure terminals are litter free, clean, safe, and organized.
• Help maintain walkways and steps so passengers have a safe route to and from aircraft.
• Handle catering, dishes, and linens for arriving and departing aircraft.
• Use written, verbal, and radio communication to send and receive information.
• Communicate effectively with customers, pilots and team members within the customer service departments.
• Additional responsibilities may include providing shuttle service for passengers/crew as required and assisting with customer service duties.
• Ensure that hangar, tarmac and client areas are kept clean and orderly.
• Ensure safety, FAA and TSA rules and regulations are followed.
• Must be able to cross-train with front desk to assist with coverage when needed.

• BASIC
• High school diploma or GED.
• Successful completion of pre-employment drug and alcohol testing as well as background check.
• Successfully complete all supervisor training program levels (National Jets and NATA Safety 1st).
• Passion for providing an outstanding customer service experience.
• Be comfortable working outside during day or evening shifts in all weather conditions. Work is regularly performed in a combination of office and shop environments and is regularly exposed to dust, odors, oil, fumes and noise.
• Must be available to work flexible hours, including mornings, nights and weekends.
• Able to communicate with customers and employees in person, on phone, and through radio communications.
• Strong computer skills including Microsoft office products and point of sale programs.
• Basic mathematical knowledge.
• Must be able to operate a motor vehicle and be insurable by company insurance policy (requires clean driving record).
• Excellent decision…