Family Medicine Receptionist

Receptionist

Do you enjoy being the person who helps a patient feel taken care of from the moment they arrive? This Receptionist role gives you a steady place at the center of a busy medical office, where your calm communication, accuracy, and follow-through help patients start their visit with confidence.

This full-time role is at Provo Main Campus, 1055 N 500 W, Building A, Provo, UT 84604. The schedule is Monday from 7:30 a.m. to 5:00 p.m., Wednesday and Thursday from 7:30 a.m. to 6:30 p.m., and Friday on a rotating schedule from 7:30 a.m. to 5:00 p.m. one week and 7:30 a.m. to 6:30 p.m. every other week.

As a receptionist, you'll help patients feel welcomed, informed, and ready for their visit while keeping the front office organized for the rest of the team. This Receptionist opening is a good fit for someone who likes balancing people-focused work with the kind of detail work that keeps a medical office running smoothly.

In this Receptionist role, you'll greet patients and customers as they arrive, verify appointment times, and guide them through check-in with a friendly, professional approach. You'll update billing information, register new patients, schedule appointments, and enter details into the computer system with care and accuracy. When patients have questions or emotions are running high, you'll respond courteously and help keep the front desk experience respectful and steady.

Your day as a receptionist will also include answering phones promptly, transferring calls thoughtfully, and taking complete, accurate messages. You'll collect co-payments, receive payments on accounts, and reconcile daily cash reports. You'll also obtain required signed forms and follow privacy rules carefully when handling records and patient information. It's work that shapes the first impression of the office and helps patients feel supported before the clinical visit even begins.

• High school diploma or equivalent
• One year of experience in customer service or reception, preferably in a health care environment
• Strong customer service and communication skills
• Good telephone etiquette

• Insurance benefits
• Paid all-purpose leave
• Paid holidays
• Retirement program
• Wellness program