Department Services Manager

Department Services Manager

Job Summary

University Medical Billing (UMB) is a fully remotedepartment that is viewed as the premier billing office for the University of Utah School of Medicine, serving over 1,800 providers and 30 different specialties across Utah and surrounding states. Westrive to be a great place to work while providing the best serviceto our customers. Our leaders and employees value collaboration,innovation, and accountability, and believe a successful candidate will exemplify these attributes too.

We are looking for an experienced Department Services Manager to join our team. As the Department Services Manager, you will act as main point of contact with clientspost-sale to ensure needs and expectations are met. Perform account maintenance by handling customer concerns, account issues, andescalated support inquiries. Direct clients to appropriate department for issue resolution. Do not close sales but provide guidance and suggestions to clients and identify and qualify new opportunities.

May work in tandem with a sales representative whocloses sales and then transitions customer for ongoing account maintenance.

Employment is contingent on the successful completion of aback ground check and the adherence to departmental policies,including UMB's Telecommuting Agreement which requires adistraction-free and HIPAA compliant workplace, cameras on for allvirtual calls/meetings, and the ability to work during office hoursor assigned shift (M-F, approximately 8am to 5pm Mountain Time) regardless of what time zone you live in. Additionally, new hiresare required to provide their own monitors (two) and reliableinternet service.

Members of UMB are eligible for a bonus based on department performance. All team members are eligible for the University'scomprehensive benefit package that includes 90% employer-paid medical insurance, a generous 14.2% retirement contribution,reduced tuition, PTO and holiday pay, and more!

Responsibilities
Essential Functions

Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service both internally and externally to the division.

Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.

Presents financial and regulatory information to external customers on a monthly basis.

Manages new businesses and services to internal and external customers.

Develops and implements policies and procedures in the areas of customer service, and objectives that are consistent with University of Utah's policies.

Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.

Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following joblevels:
Client Relationship Manager, II: Requires abachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Client Relationship Manager, III: Requires abachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences
An especially qualified candidate will also possess the following:

• 5 years' experience supporting physicians, clinicians, and/or department administrators, facilitating results-focusedconversations
• Broad understanding of the complete revenue cycle includingcompliance and…