More jobs:
Customer Support Rep
Job in
Orem, Utah County, Utah, 84058, USA
Listed on 2026-01-01
Listing for:
SecurityMetrics
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Support Representative – Security Metrics
Security Metrics is looking for experienced Customer Support staff to join our in‑house team. This position is not remote.
Responsibilities- Provide basic customer support and account maintenance via phone or email.
- Scope customers to determine their PCI Self‑Assessment Questionnaire type.
- Help customers navigate and understand the PCI Self‑Assessment Questionnaire.
- Basic computer skills (typing, email, web browser).
- Basic understanding of networks and network devices.
- Ability to troubleshoot account issues.
- Desire to learn and grow.
- Excellent written and oral communication skills.
- Ability to listen to, comprehend, empathize, and resolve customers' needs and concerns.
- Fluency in English and any of the following languages:
- Portuguese
- Chinese/Mandarin
- Spanish
- French/Quebecois
- Part‑time positions available upon review.
- Familiarity with PCI‑DSS.
- Experience working in a call center.
- Experience dealing in customer service.
- Familiarity with Linux.
- Basic understanding of HTML.
- Entry level
- Part‑time
- Customer Service
- Consumer Services
Location:
South Jordan, UT.
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