Customer Success Representative

Overview

Come work with the highest-rated and fastest-growing Pest Control Company in the Midwest! We are looking for a qualified Customer Success Representative for our office in Orem, UT. We have full-time positions available. Your role is to provide quality customer service via email, phone, and text to the thousands of customers in the Midwest.

Must have strong attention to detail. Must have the ability to multitask and work in a fast-paced environment. Must be able to learn new systems and protocols on a computer, be tech-literate, and be adaptable to technology.

Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week

Benefits:
Health insurance, paid time off, 401(k) matching

Work Location:

In person

• Answer inbound phone calls and assist customers with questions, concerns, and service requests
• Schedule, reschedule, and confirm service appointments
• Develop and maintain strong relationships with clients
• Provide technical support to customers
• Provide clear information about services, treatments, billing, and warranties
• Resolve customer issues with professionalism, empathy, and follow-through
• Accurately document customer interactions and updates in the system
• Negotiate contracts and close agreements to maximize profits
• Work closely with technicians and internal teams to ensure a smooth customer experience

• Previous customer service or call center experience preferred, but not required
• Strong communication, service, and negotiation skills
• Strong work ethic, reliability, and a willingness to learn
• Positive attitude and genuine desire to help customers
• Comfortable speaking with customers over the phone
• Ability to remain calm, professional, and solution-focused with customers
• Strong attention to detail and ability to document information accurately
• Open to learning new systems, skills, and receiving feedback

If you are a results-driven individual with a passion for customer success and communication, we invite you to apply for this exciting opportunity.