Client Care Coordinator

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The client care coordinator plays a vital role in helping clients feel safe and consistently taken care of during their time with Family Haven. They work closely with the clinical team to ensure caseloads are balanced and match the clinicians’ expertise and availability. This position is a member of an on-site team and their presence is physically required at one of our facilities in order to serve client needs.

• Prioritize new client requests according to Family Haven’s set standards and clinician availability.
• Coordinate a new client’s first appointment, answering questions about treatment and ensuring all new patient forms are completed prior to the appointment.
• Coordinate scheduling changes as requested by clients or clinical director’s request.
• Set up new patient accounts in the EHR system, ensure all necessary information and documents are included in the client account.
• Maintain provider waitlists.
• Coordinate returning client requests.
• Coordinate referrals for treatment with case workers and DCFS regional office.
• Maintain strict confidentiality with regard to all client information.

• Higher education in social work (or related field) OR experience working in case management, client coordination or social work organizations.
• Experience with or willingness to become an expert with Valant EHR.
• Experience with customer service or case work in Spanish.
• Experience with trauma-informed care.
• Prior Family Haven employees or interns are encouraged to apply.

• Entry level

• Part-time

• Health Care Provider
• Individual and Family Services