Winter Lift Operations Lead

• 8841 North Alpine Loop Road, Sundance, UT, USA
• 19-19 per hour
• Hourly
• Seasonal - Full Time
• ## BENEFITS & EMPLOYEE PERKS
  - ** Complimentary Season Pass:
  ** Free Sundance Mountain Resort season pass.
  
  - ** End-of-Season Incentive:
  ** Eligible employees can earn up to an additional $2.00 per regular hour worked, paid at the end of the season. Overtime hours are excluded from the incentive calculation.
  
  - ** Resort Discounts:
  ** Employee discounts at Sundance retail shops, lodging, and restaurants.
  
  - ** Discounted Day Passes:
  ** Discounted lift tickets available through employee privileges.

The Winter Lift Operations Lead is an on-mountain leadership position responsible for overseeing a rotating zone of lift operations. Leads support multiple lifts and crews within their assigned zone, ensuring employees, operational areas, and procedures consistently meet department and resort expectations.

This position requires a high level of independence, initiative, and trust. Leads are expected to recognize operational needs, solve problems, develop employees, maintain their Area of Responsibility (AOR), and provide consistent leadership without requiring continuous direction from a Supervisor.

• Maintain Lift Operations AORs throughout the assigned zone, including lift stations, ramps, mazes, gantries, fencing, signage, barriers, shacks, and snow surfaces.
• Regularly inspect lifts and operational areas and independently identify and address needs.
• Maintain awareness of lift operations, conditions, documentation, and crew performance throughout the zone.
• Review lift logs and ensure required operational documentation is accurate and complete.
• Adjust staffing and rotations based on operational needs.
• Maintain station inventories, tools, supplies, and equipment.

• Maintain an active and professional leadership presence throughout the zone.
• Ensure employees consistently meet department expectations for safety, uniforms, punctuality, guest service, conduct, breaks, rotations, and job performance.
• Provide timely coaching, direction, corrective feedback, and verbal warnings when appropriate.
• Communicate performance concerns requiring further corrective action to Supervisors and management.
• Enforce department policies consistently and fairly.
• Promote a professional, respectful, and productive team environment.

• Provide hands-on training in lift operations, emergency procedures, opening and closing procedures, guest service, ramp maintenance, and department standards.
• Identify training needs and create opportunities for continued employee development.
• Assist with training documentation and logs.
• Maintain strong knowledge of resort operations and commonly asked guest questions.

• Develop a strong working knowledge of lifts throughout the mountain, including normal operation, emergency procedures, and common operational concerns.
• Maintain proficiency in Lift Operations emergency procedures.
• Recognize and promptly communicate mechanical or operational concerns to Lift Maintenance and Supervisors.
• Coordinate with Lift Maintenance and assist with approved lift-related tasks when properly trained.

• Provide lift coverage and facilitate employee free runs when operational priorities allow.
• Ensure employees follow clock-out and department free-skiing procedures.
• Respond to guest and employee concerns escalated beyond the Level 2 operator.
• Support setup, tear-down, special projects, events, and changing mountain needs.

• Work effectively with Lift Maintenance, Ski Patrol, Ski School, Arrowhead Ski Team, Ticket Office, Mountain Operations, and other resort…