Senior Assistant Caseworker-Office Support, DCFS Western Region; Orem

Senior Assistant Caseworker, Office Support

A Senior Assistant Caseworker, Office Support, serves as a clerical resource to professional child welfare social work staff by providing direct client and case related support services. Duties include taking and distributing meeting minutes, answering phones, greeting visitors and clients, completing Clear Search requests, assisting with supervised visits, transporting youth and clients, maintaining files and records, preparing court and client documentation, processing financial transactions, and assisting with additional office and case support functions as assigned.

They also perform the following tasks:

• Assisting in covering the reception area
• Greet and assist walk-in clients
• Receive incoming telephone calls and directs them to the appropriate staff member.
• Preparing letters and/or documentation for courts and/or clients.
• Mailing certified mail to clients or sheriff; tracking in SAFE case system.
• Creating, maintaining, scanning, and/or archiving files, reports, etc.
• Retrieving files for workers, AGs, supervisors, and audits.
• Assisting with 24-hour notifications and priors.
• Maintaining the upkeep of office equipment.
• Taking and transcribing minutes at meetings.
• Assisting with completing Medicaid applications.
• Responsible for processing payments, managing financial transactions and handling other related financial tasks as assigned.
• Transportation of clients and children.
• Supervise and monitor visits
• Other duties as assigned

Experience managing reception areas, handling high-volume telephone systems, greeting walk-in clients, and maintaining office equipment.

Ability to create, scan, archive, and retrieve case files and reports, including tracking certified mail within the SAFE case system.

Proficiency in drafting court documentation, preparing legal letters, conducting Clear Search requests, and supporting AG/audit file retrieval.

Experience supervising and monitoring parent-child visits and providing transportation for youth and clients.

Competency in handling financial transactions, processing payments, and assisting clients with Medicaid applications.

Strong written and verbal communication skills for taking and transcribing meeting minutes and coordinating 24-hour notifications and prior checks.

Valid driver's license and reliable ability to transport clients, youth, and children safely to appointments, placements, or visits.

Preference

• With previous and/or current experience working for the Utah Division of Child & Family Services (DCFS).
• Has worked with the State's social welfare database system, SAFE
• Adobe Pro, Google and Microsoft experience.

Supplemental Information

• Only applicants invited to interview will be notified.
• This is a time-limited non benefited position
• May require 24-hour on-call services/time. 24-hour on-call services response time to be determined by the agency.
• Department of Human Resource Management rules regarding promotions and transfers apply to current employees.
• Travel required; you may be required to use your personal vehicle to perform the duties of this position; approved mileage is reimbursable through State Finance.
• All DCFS job offers are contingent upon passing a Background Screening Application (BSA).
• Must have a valid Utah driver's license.
• A position's eligibility for hybrid work is established by agency management and is subject to change at their discretion at any time and for any reason.
• The State of Utah requires all employees to physically work inside the State of Utah Boundaries.

Physical Requirements

• Moderate
  - Some of the work performed requires some physical exertion. You may be required to stand; walk over rough surfaces; bend; crouch; stoop; stretch; reach; lift moderately heavy items (up to 50 lbs.), e.g. lifting a small child in a recurring manner and/or for long periods of time.

Working Conditions

• Moderate Risk
  - Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g. safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work, however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah. Other benefits may include:

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