Projects & Fulfillment Operations Manager

Projects & Fulfillment Operations Manager Company Overview

Tradition Hardware designs and manufactures premium solid brass hardware inspired by classic styles that have stood for generations. Every piece is crafted from solid brass by our in-house team of designers and engineers, serving discerning homeowners, contractors, and designers who value authentic craftsmanship and timeless design.

We are seeking a dynamic Projects & Fulfillment Operations Manager to lead our transition to in-house fulfillment operations while maintaining excellence in supplier relationships and quality control. This hybrid role combines strategic procurement oversight with hands‑on management of fulfillment operations, requiring someone who understands both premium manufacturing standards and efficient order fulfillment processes.

• Primary Point of Contact:
  Manage relationships with manufacturing partners
• Purchase Order Management:
  Execute PO placement, track production schedules, and manage delivery timelines
• Production Coordination:
  Communicate production updates, resolve manufacturing issues, and ensure on‑time delivery
• Vendor Performance:
  Monitor supplier quality, delivery performance, and cost effectiveness
• Demand Forecasting:
  Collaborate with sales and marketing teams to forecast product demand and align procurement with growth cycles

• Incoming Inspection:
  Establish and oversee QC processes for brass hardware including finish quality, dimensional accuracy, and craftsmanship standards
• Standards Documentation:
  Create and maintain quality specifications for all product lines and finishes
• Defect Management:
  Investigate quality issues, coordinate with suppliers on corrective actions, and manage product recalls if necessary
• Customer Quality Feedback:
  Analyze return patterns and customer complaints to identify quality improvement opportunities

• Daily Operations:
  Oversee order processing, inventory management, picking, packing, and shipping operations
• Team Leadership:
  Manage, train, and schedule 4-6 part‑time fulfillment staff
• Inventory Control:
  Monitor stock levels, coordinate reorder schedules, and manage seasonal demand fluctuations
• Returns Processing:
  Manage returns processing, including restocking, quality inspection, and customer coordination
• Packaging Standards:
  Develop protective packaging solutions for brass hardware to prevent damage during shipping
• Shipping Optimization:
  Manage carrier relationships and optimize shipping methods for heavy/valuable items

• KPI Tracking:
  Monitor and report on inventory turnover, fulfillment accuracy, shipping times, and customer satisfaction
• Process Optimization:
  Identify operational bottlenecks and implement efficiency improvements
• Technology Development:
  Evaluate, implement, and optimize WMS/ERP platforms suited to current and future fulfillment volume
• System Integration:
  Work with partners or consultants to develop automations or integrations (e.g. Shopify, shipping platforms, Quick Books)
• SOP Development:
  Create cross‑training documentation and standard operating procedures that allow team scalability
• Cost Management:
  Track operational costs and identify opportunities for efficiency gains

• Facility Management:
  Ensure facility layout supports efficient flow and safe operations
• Equipment Coordination:
  Coordinate with service providers for equipment maintenance (racking, lifts, security, HVAC)
• Safety Compliance:
  Implement safety protocols, team training, and OSHA compliance measures
• Space Planning:
  Plan facility modifications to support business growth and operational efficiency

• 3+ years operations management experience, preferably in manufacturing or premium consumer goods
• 2+ years supplier relationship management and procurement experience
• Experience managing teams of 5+ employees, including hiring, training, and performance management
• Quality control background in manufacturing or high‑value product environments

• Materials expertise preferred:
  Understanding…