Retail Associate

Our Values

Our values start with our people, join a team that values you! Ross, our leading off‑price retail chain, brings customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger and strive to be a positive force in our community.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keeping the area clutter‑free and the egress clear.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
• Assist customers – include register training, product assistance, and answering questions politely and knowledgeably.
• Provide prompt and efficient responses to customers at all times and handle all customer issues courteously.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies and disinfecting high‑touch areas to maintain merchandise, customers and team areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily assigned sizing and recovery to maintain a neat, clean, and efficient store.
• Expedite newly received merchandise receipts with urgency, merchandizing items per company best practice and maintaining brand familiarity.
• Understand Loss Prevention Awareness, Shortage Highway, and merchandise protection standards.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies and properly process each piece, notifying store leadership.
• Follow all policies and procedures concerning cash, check, charge card, refunds, voids and offline procedures.
• Demonstrate a sense of urgency, maximize productivity, and minimize steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers and PC as required.
• Stand, walk, and move around the store for up to 100% of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work stockroom shifts:
  Push, pull and lift more than 20 pounds regularly.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.