Seasonal Key Holder

Join to apply for the Seasonal Key Holder role at Hot Topic
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We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience and ensuring fellow fans get the merch they love. You’ll use your fandom knowledge to help train new recruits and support your Store Manager in daily operations and meeting sales targets.

• Provide an amazing shopping experience that encourages customers to return, using product knowledge and customer experience skills.
• Step in and step up when needed, offering leadership support and running the store when the Manager is pulled away.
• Understand store sales plans and sales goals; help drive sales by increasing key KPIs such as UPT and ADT.
• Cover the sales floor zone and ensure areas meet visual standards; help with opening and closing of the store.
• Work the register, process sales transactions, drive add‑on sales with your fandom knowledge, close out the register, and communicate shortages or overages to the Store Manager.
• Assist with planogram changes including store map, wall, fixture, and merchandising mix.
• Communicate fashion and music trend information to management and HQ partners.
• Work with Store Management to prevent misuse of spells and wizardry around theft.
• Help maintain the stock room and keep the store tidy.
• Train and coach new Sales Associates to help them acclimate quickly.
• Perform any other activities assigned by your Store Leader.

• Previous experience working in a retail environment with a love of music and pop culture.
• Superpowers in providing customer service and selling.
• A High School Diploma or GED equivalent.
• Excellent collaboration and communication skills, and leadership.
• Physical ability to stand, walk, reach, use ladders, step stools, and handle boxes up to 50 pounds.

Entry level.

Temporary.

Sales and Business Development.

Retail Apparel and Fashion, Manufacturing, and Retail.