Retail Sales Associate - Lake Point S​/C

Join to apply for the Retail Sales Associate - Lake Point S/C role at Old Navy

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Join to apply for the Retail Sales Associate - Lake Point S/C role at Old Navy

About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

• Become an expert in the brand's selling behaviors and leverage these with every customer to provide a premium experience.
• Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
• Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a seamless customer experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as required.
• Respond courteously and promptly to internal and external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with effective use of technology and engagement skills.
• Problem solver focused on continuous improvement, open to feedback, and proactive.
• Able to handle customer interactions professionally and courteously.
• Use basic information-gathering skills to solve problems.
• Willing to learn procedural knowledge through on-the-job training.

Benefits at Old Navy

• 50% merchandise discount at Old Navy, Gap, Banana Republic, and Athleta; 30% at Outlet.
• Competitive Paid Time Off plans.
• Up to five hours per month for volunteering.
• Extensive 401(k) plan with company matching up to 4%.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Additional benefits available.

Gap Inc. is an equal-opportunity employer committed to diversity and inclusion. Recognized by Forbes in 2022 as one of the World's Best Employers and for Diversity.