Account Manager

The Opportunity

We’re looking for a Junior Account Manager to be responsible for retaining and growing revenue from our current customers through renewing customer contracts and by offering additional products and services.

As a Junior Account Manager, you will be a crucial liaison between our company and our valued clients. Your primary responsibility will be to nurture and maintain strong, lasting relationships with our clients, ensuring their needs are met and their expectations exceeded. Your exceptional communication skills, strategic thinking, and ability to understand client objectives and the product will drive your success in this role and help you understand how to better align our products with their needs over time.

Our HQ offices are based in Orem, UT, where this position will be located.

• Manages all aspects of the renewal process by providing quotes and overcoming objectives to effectively renew expiring contracts.
• Increase customer retention.
• Actively participate in the implementation process ensuring that customers go live and are using the product.
• Maintain relationships and communication with customer executives.
• Communicates with existing clients to increase sales of additional products and/or services.
• Manage all license keys associated with current customers.
• Serves as the main point of contact for assigned current customers and responds to all email/phone inquiries.
• Acts as a liaison for assigned customers to make sure they can contact the right people to resolve issues.
• Documents all customer communication, steps and actions taken, as well as results and resolutions obtained throughout each interaction.
• Works with at‑risk clients to proactively resolve issues and avoid returns.
• Updates Salesforce with current account information i.e., contact, address, etc.
• Collaborates with Customer Solutions Specialists to schedule product and process demos for assigned clients when needed.
• Retains technical skills by keeping abreast of developments in technology and product knowledge.
• Performs other duties as assigned.

• Fishbowl product knowledge is essential.
• Knowledge of B2B software and the inventory management/ manufacturing software ecosystem preferred.
• Knowledge of customer/market research, sales, and negotiating principles.
• Outstanding knowledge of MS Office and Salesforce to manage and drive sales, including a track record of providing reliable, up‑to‑date inputs.
• Customer empathy, particularly for small businesses in manufacturing, warehouse, and e‑commerce.
• Strong verbal and written communication skills.
• Willingness to be coached, desire mentorship, and have a growth mindset.

• Bachelor’s Degree preferred.
• 2+ years of experience related to software sales and account management preferred.
• Proven track record of hitting and surpassing monthly and quarterly sales goals preferred.
• Fishbowl product knowledge is highly valued in this role.
• Microsoft Office.

• Flexible PTO with no accrual needed allowing employees the time they need away from work.
• Multiple healthcare options to choose from, including PTO and HSA options with matching company contributions to an employee’s HSA account.
• Paid parental leave.
• 401(k) matching.
• On‑site gym, company‑paid lunches, fully stocked snack bins and refrigerators in the office (anyone want a Monster to drink?)
• and much more.

Fishbowl participates in the Electronic Employment Verification Program. Please visit E‑Verify Participation Poster for more information.

Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.