Inside Sales - Behavioral Health

Your Role:

Sales Experience

Required:

You must have at least 2 years of sales experience.

Availability

Required:

We are looking for candidates who can work 10:00 AM–7:00 PM shifts and are available to work Saturdays for weekend coverage.

The Purpose of Your Role The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs.

Key Performance Indicators and Reporting Assigned monthly admissions, assessment scheduling, follow-up, conversion, and speed-to-contact goals are met.

CRM documentation, opportunity stages, call notes, follow-up tasks, and handoff information maintain 95%+ accuracy.

New inquiries and active opportunities are followed up according to department cadence until appropriately closed or admitted.

Failed admissions stay below Company threshold through clear expectations and fit escalation.

Program knowledge, admission criteria, treatment model, outcomes, and referral pathways are communicated accurately.

Clinical, safety, payor, or financial questions are routed to the correct owner and documented.

Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.

Core Competencies Demonstrate strong role-specific knowledge, judgment, organization, and follow-through required for Admissions Specialist.

Demonstrate clear communication, confidentiality, accountability, and ability to work in a fast-moving national organization.

Demonstrate ability to use data, systems, scorecards, and written documentation to make work visible and repeatable.

Demonstrate professional collaboration with leaders, peers, and cross-functional partners without creating duplicate ownership.

Demonstrate calm urgency, sound judgment, and willingness to escalate risks before they become larger problems.

Core Responsibilities - These duties may vary depending on job assignments and Company needs.

Primary Role Execution Respond to inquiries by phone, email, text, portal, or approved channel.

Listen to concerns, answer questions within scope, and explain the admissions process in clear language.

Discuss program structure, treatment expectations, attendance requirements, general payment process, next steps, and assessment scheduling without over promising.

Systems, Reporting and Quality Schedule assessments, coordinate availability, and move opportunities through the CRM accurately.

Identify barriers such as payor concerns, family hesitation, clinical fit questions, scheduling issues, or location capacity.

Maintain accurate notes, referral source information, family preferences, next steps, and handoff information.

Cross-Functional Collaboration Partner with assigned leaders and departments to keep handoffs clear, timely, documented, and aligned with Company priorities.

Maintain clean records, trackers, SOPs, reports, and communication trails that support audits, diligence, training, and continuity.

Escalate risks, unclear ownership, missing information, underperformance, compliance concerns, or client-impacting issues promptly.

Required Qualifications High school diploma or equivalent required; bachelor degree preferred.
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