Supervisor - Security & Guest Services

Join Utah Valley University’s event operations team in a leadership role that is central to the success, safety, and guest experience of major events at the UCCU Center and other university venues. As an Event Supervisor, you will lead front-line staff, oversee guest services and security operations, and serve as a key decision-maker during concerts, athletic events, ceremonies, and other large gatherings.

This position offers the opportunity to make an immediate impact by ensuring events run smoothly while delivering a professional, welcoming, and well-organized experience for guests, performers, clients, and campus partners.

This role is ideal for individuals who thrive in dynamic environments and enjoy leading teams, solving problems, and coordinating with a wide range of stakeholders. Working closely with venue management, event production teams, ticketing staff, medical personnel, and public safety partners, you will help maintain high standards for safety, access control, crowd management, and customer service. The position provides valuable leadership experience in a fast-paced event setting while contributing to memorable experiences at one of the region's premier entertainment and event venues.

• Direct Supervision of Event Staff:
  Supervise security and guest services personnel during events. Conduct pre-event briefings; assign posts and rotations; monitor staff coverage and breaks; observe performance and provide real-time coaching. Reinforce service standards, screening procedures, and credentialing requirements. Document performance concerns and provide feedback to venue management for use in scheduling, training, and corrective action decisions.
• Screening and Access Control Oversight:
  Oversee setup, calibration, and lane configuration of walk-through magnetometers, handheld wands, and bag-check stations per established procedures. Audit screening consistency throughout the event; intervene to correct procedure drift; manage screening exceptions, medical devices, ADA accommodations, and credentialed personnel. Validate Back of House credentialing at docks, tunnels, stage doors, and production corridors; respond to credential disputes.
• Crowd Management and Guest Services Leadership:
  Monitor ingress, egress, concourses, portals, and seating areas for congestion, hazards, and policy compliance. Direct hold/release procedures, queue metering, and ADA/VIP triage in coordination with Leads. Resolve elevated guest complaints and ticketing disputes that have been escalated by front-line staff. Model and reinforce professional and impartial guest interaction across all assigned areas.
• Incident Response and Coordination:
  Serve as the primary front-line incident response personnel in assigned area until relieved by senior management or law enforcement. Coordinate with the event command post, EMS staff, and law enforcement partners on ejections, welfare checks, medical events, suspicious activity, and security breaches. Direct staff during alarms, evacuations, and shelter-in-place; support ADA evacuation per plan. Ensure incidents are properly documented.
• Policy Enforcement and De-escalation:
  Enforce venue policies bag policy, prohibited items, re-entry, conduct consistently and impartially. Lead de-escalation in confrontational guest interactions; make policy-based denial-of-entry, ejection, and refusal decisions in coordination with managers and law enforcement. Maintain discretion regarding talent movement, production details, and sensitive operational information.
• Event Readiness and Operational Support:
  Walk assigned areas pre-event to verify post readiness, signage, stanchions, divest tables, and equipment. Conduct opening and close-out checklists; ensure assigned areas are properly…