Collector - Pending Sales Account Specialist

Collector I – Pending Sales Account Specialist

At Holiday Inn Club Vacations, we believe in strengthening families and look for people who exhibit courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. If you instill confidence, trust, and respect in those around you, encourage success, and build relationships, you may be the right fit for us.

This role is responsible for the timely processing of all scheduled payments for down payment, closing costs, or accounts receivable related to a pending sale. Activities include posting and reconciling scheduled payments, processing and notifying all NSF and credit card chargebacks, assisting owners with general questions, and preparing & distributing sales pending collection activity reports, letters, and postcards. The incumbent also collects on all pending accounts, performs transaction processing, down payment posting, postdate extensions, and secures additional documentation when necessary.

• Prepare and distribute all daily down payment transaction activity reports and delinquency letters/emails.
• Daily audit of scheduled payments.
• Accept phone calls from owners regarding down‑payment or other account questions while the account is pending.
• Identify accounts requiring additional research or skip‑tracing, take appropriate action, and route items properly.
• Keep owners informed of their account status during every communication.
• Communicate with owners and make every effort to collect past‑due balances in full; coordinate new arrangements to complete accounts on a daily basis.

• High School Diploma or GED equivalency required.
• Minimum of 6 months cash‑handling experience preferred.
• Must be able to read, write, and speak English; bilingual a plus.

• Proficient keyboard use.
• Self‑sufficient, self‑starter, and detail‑oriented.
• Excellent communication skills.
• Ability to handle multiple tasks and balance priorities.
• Discipline and self‑motivation; requires moderate supervision for most tasks.

The employee may need to sit or stand for extended periods, bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The majority of work will be performed in a climate‑controlled environment but may be exposed to inclement weather and varying temperatures.

Schedules vary depending on business needs and may entail working nights, weekends, and holidays. Flexibility to work outside standard operating hours is required.

Entry level

Full‑time

Accounting/Auditing and Finance