Office Manager; Orlando, FL

AnOffice Manager has the responsibility of ensuring that the administrative activities of the service center run efficiently by assisting the General Manager, completing necessary paperwork, updating driver logs, and maintaining office structure. Conducts s urveyor online and/or onsite surveys of customer’s household goods and communicate all necessary details to ensure accurate estimates and successful moves.

• Assist the General Manager with the daily administrative operations of the Service Center
• Educate, communicate, and support the 5 Core Values of Safety, Service, People, Profits, and Innovation
• Leading and overseeing pre-move surveys day to day, providing excellent customer service,
• Conduct on site pre-move surveys and timely submit information to move coordinators
• May conduct job site visits up to a 150-mile radius of the Service Center to ensure excellent customer service and monitor quality measures during the move.
• Assisting in office administration and warehouse operations of the Service Center.
• Assist the Service Center in preforming duties that require the ability to operate a company vehicle, i.e., where applicable trucks, cars, etc.
• Advise move coordinators about relevant information necessary to answer shipper’s questions/concerns
• Provide dispatch with updated daily worksheets reflecting job assignments
• Process and complete paperwork for billing and forward to corporate.
• Update driver’s daily screens every day with all required information
• Provide coordination and monitoring of Driver Logs
• Prepare and submit various monthly reports
• Accomplishes tasks within established timelines
• Conduct any and all safe/legal duties as assigned

• High school diploma or equivalent
• Two (2) years of administrative, quality control or customer service experience
• Household goods moving experience, preferred
• Proficient in using various means of communication, i.e., telephone, emails, etc.
• Excellent customer service and communication skills
• Detail Oriented
• Exceptional organization skills
• A sense of urgency in timely completing tasks
• Valid driver’s license meeting safety approval
• Ability to maintain driving qualification under company safety policy
• Proficient with MS Office suite

Requires the ability to safely drive a motor vehicle per company policy.

Be able to access homes to conduct surveys, including climbing stairs,

accessing attics and crawlspaces, and garages or other external structures.

Work at a computer for extended periods of time

Move about the office to access office machinery, cabinets, etc.

Operate a computer and other office machinery

Communicates frequently over the phone

Frequently is required to stand, walk, use arms, hand, and fingers to handle, or feel and reach.

Occasionally required to climb, balance, stoop, kneel, and/or crouch.