Operations Coordinator

HAMLIN HOUSE: PADDLE AND SOCIAL CLUB | POSITION DESCRIPTION

COMPANY OVERVIEW

Welcome to Hamlin House, a home for spirited volleys, lively conversations, and those who know they're the same thing. In our house, you'll find a social lifestyle destination for ideal pickleball play, exceptional cuisine, classic cocktails & even better company. Hamlin House is a modern take on a Racquet club providing an elevated experience for the growing pickleball community in Orlando and will offer a culinary & hospitality experience that will keep you coming back for more than the game.

POSITION OVERVIEW

The Operations Coordinator plays a central role in keeping Hamlin House running seamlessly each day. This position supports the administrative, operational, and logistical needs of the business ensuring that systems, communication, scheduling, and day-to-day processes function smoothly behind the scenes.

The ideal candidate is exceptionally organized, proactive, and resourceful, with a natural ability to anticipate needs, juggle multiple tasks, and support a wide range of operational initiatives. This role works closely with leadership and the broader Hamlin team to coordinate schedules, maintain organization-wide systems, support event and operational planning, and manage the flow of communication and information throughout the club.

This is an excellent opportunity for someone who thrives in a dynamic hospitality environment, enjoys improving systems, and is looking to develop within operations or administrative leadership.

DUTIES AND RESPONSIBILITIES

Operational & Administrative Support

• Provide daily operational support to leadership and departmental teams to ensure smooth business operations.
• Assist with office organization, document management, data entry, and maintaining digital and physical filing systems.
• Coordinate internal communication and act as a point of contact for staff inquiries, scheduling updates, and operational needs.
• Support the management of inventory, supplies, deliveries, and general office logistics.

Event & Program Support

• Assist with planning and execution of club events, leadership sessions, hospitality programs, and operational initiatives.
• Help prepare materials such as signage, name tags, printed collateral, and event checklists.
• Support day-of operations for events, ensuring smooth execution and exceptional guest experience.
• Assist with scheduling, meeting coordination, and calendar support for the management team.

Project Support & Special Assignments

• Execute organizational projects across the Hamlin portfolio, including scanning, filing, research, and cross-team collaboration.
• Support leadership with ongoing initiatives, operational improvements, and ad-hoc assignments.
• Process basic bookkeeping tasks such as expense reports, invoices, and small purchasing.
• Managing the maintenance coordination of 3rd party vendors (A/C, IT Network, Plumbing, Valet, janitorial, waste management etc.)

Guest & Member Experience

• Uphold Hamlin House hospitality standards by ensuring a professional, organized, and welcoming environment for guests and staff.
• Assist with responding to inquiries and maintaining clear, consistent communication across operational touchpoints.

Confidentiality & Professionalism

• Handle sensitive or confidential information with the utmost discretion and integrity.

QUALIFICATIONS AND EXPERIENCE

• 1-3 years of operations, administrative or office coordination experience required; hospitality experience highly preferred.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Tech-savvy with proficiency in Microsoft Office, Teams, Zoom, and Apple products; comfort troubleshooting basic AV needs.
• Experience with workflow tools such as  or other project management platforms is a plus.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
• Excellent communication and interpersonal skills with a naturally hospitable, service-oriented mindset.
• Ability to take initiative, anticipate needs, and contribute to a collaborative team culture.
• Must be comfortable with occasional errands, event support, and hands-on operational tasks.
• In-person availability applicable to hospitality environment, may include holidays and weekends.

Equal Opportunity Employer
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