Travel & Procurement Specialist

Knights Experience Team (kNEXT)

The University of Central Florida's (UCF's) the Knights Experience Team (kNEXT) primarily provides customer service to the Finance Business Centers (FBCs) and the Human Resources Business Centers (HRBC's) employees, assisting with various tasks as needed. kNEXT also provides administrative support services to staff across all colleges and divisions of the University.

kNEXT is designed to reduce the administrative burden on individual colleges, consolidate transaction‑based functions, create economies of scale, and improve backroom process efficiency so the colleges can better focus resources on their mission.

The team is made up of HR Specialists, Travel/Procurement Specialists, and Customer Care Coordinators who will provide information and support across campus, reduce administrative burden, and empower employees to learn and grow. These Specialists will operate as campus experts on processes and procedures, support training and development, provide specialized reporting and analytics, and support central office transactions. All employees within kNEXT will also work to continuously improve processes and workflows.

The purpose of kNEXT is to ensure that the services provided meet or exceed expected performance levels and satisfy the needs of the faculty/staff/students (colleges/divisions).

kNEXT is seeking a Travel & Procurement Specialist I to act as the primary point of contact for all procurement‑related and travel‑related activities. Travel/Procurement Specialist I supports Travel/Procurement Coordinators within the Finance Business Centers (FBCs) by acting as experts on procurement‑related and travel‑related processes and procedures and provide training.

• Support various customers by answering questions and requests and providing guidance and assistance through phone calls, emails, and help cases. Route and elevate requests to appropriate providers when necessary.
• Process university vehicle (vehicle, trailer, vessel, ATV, LSV) registrations, titles, and renewals acting as a liaison between the university, suppliers, and Florida Department of Motor Vehicles. Assist with the acquisition, asset management, and surplus of university vehicles.
• Maintain all vehicle records and historical documentation ensuring files are complete and accurate.
• Act as a liaison between the university, suppliers, and external committee members to ensure complete and accurate records.
• Support the review, evaluation, and approval of documentation, requests, updates, and changes for suppliers, external committee members, and other university payees to ensure complete and accurate information.
• Support Travel & Procurement Coordinators within the Finance Business Centers (FBCs) as experts on vehicle, supplier, external committee member, procurement, and travel‑related processes and procedures.
• Other duties as assigned.

High School Diploma or equivalent and (0+) years of relevant experience or combination of relevant comparable education and experience pursuant to Fla. Stat. 112.219(6).

• Demonstrated commitment to delivering high‑quality customer service with a strong understanding of its importance in operational excellence.
• Strong analytical and problem‑solving skills, with the ability to apply logic and reasoning to evaluate issues and develop effective solutions.
• Proven ability to work independently while also thriving in a collaborative team environment; skilled in building effective working relationships with colleagues and cross‑functional partners.
• Working knowledge of financial, procurement, and travel policies, regulations, and procedures.
• Proficiency in Microsoft Office applications, with particular expertise in Microsoft Excel for data entry, analysis, and reporting.
• Experience in documentation and records management, including maintaining accurate, organized, and compliant files.
• Excellent interpersonal and communication skills, with the ability to clearly convey information and positively influence others.

Applicant must be authorized to work for any U.S. employer, as…