Administrative Assistant

Welcome to Guardian Fleet Services Careers! As the largest towing, recovery, and specialized transportation fleet in the United States, Guardian Fleet Services stands at the forefront of the industry. With a commitment to excellence, we are continuously expanding our footprint, and we’re on the lookout for professionals who are eager to grow their careers with us.

At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally.

Join us and become part of a company where your talents are valued and opportunities for advancement abound.

Position: Administrative Assistant

Location: Ace Wrecker

Job :1758-Ace Orlando

# of Openings:1

Being an Administrative Assistant at Guardian Fleet Services means you are the operational backbone of a fast‑paced towing and fleet‑service environment. You’re the first point of contact for customers, drivers, vendors, and internal teams, ensuring every call, request, and task is handled with accuracy and urgency. Your work keeps the office organized, compliant, and running smoothly while supporting dispatch, management, and field operations.

The Administrative Assistant I supports daily office operations within a fast‑paced towing and impound environment. This role focuses on account payables, accounts receivables, customer communication, data entry, and accurate documentation of towing tickets, invoices, and payments. The Administrative Assistant ensures smooth coordination between drivers, dispatch, customers, and management while maintaining a high level of professionalism and attention to detail.

• Dispatch and manage incoming calls with professionalism and accuracy.
• Provide administrative support to office and management teams.
• Partner with vendors, clients, and drivers to ensure smooth operations.
• Assist with accounts payable and accounts receivable.
• Support lien processing and auction documentation.
• Assist with billing reviews, cash handling, and payment verification.
• Demonstrate strong customer service, organizational, and problem‑solving skills.
• Maintain and update databases, records, and filing systems.
• Answer incoming calls and assist customers with invoice questions, vehicle release requirements, and payment options.
• Excellent telephone skills using active listening.
• Perform additional duties as assigned.

• 1+ year of administrative, clerical, or customer service experience (tow/transportation industry preferred but not required).
• Excellent verbal and written communication skills in both English and Spanish.
• Strong computer skills, including data entry and use of office software.
• Ability to learn towing/impound management systems quickly
• Ability to communicate calmly and effectively in fast‑paced situations.
• High attention to detail and accuracy in documentation.
• Basic technology proficiency, including GPS, company software, and mobile devices.

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 20 lbs. (files, office supplies, etc.).
• Work performed in an office located within an active tow yard; exposure to outdoor noise and vehicle traffic when assisting customers.

• Paid Time Off & Paid Holidays
• $15K Employer paid Life Insurance and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance…